Job Description

Delivering Level 1 and Level 2 technical support remotely and onsite
n Troubleshooting Microsoft 365, Windows 11, Exchange Online, Intune and endpoint device issues
n Managing incidents and service requests through to resolution within agreed SLAs
n Supporting device lifecycle activities including provisioning, deployment, upgrades and asset management
n Assisting with technology rollouts, customer projects and major incident support
n Developing and maintaining knowledge articles and support documentation
n Identifying opportunities for process improvement, automation and self-service solutions
n Building trusted relationships with end users and stakeholders through exceptional customer service

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Requirements

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- Experience providing Level 1 and Level 2 IT support within a corporate or Managed Services environment
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- Strong knowledge of Microsoft 365 administration and end-user support
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- Experience with Microsoft Intune endpoint management, device enrolment and policy administration
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- Windows 11 deployment, configuration, troubleshooting and support experience
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- Understanding of Microsoft Entra ID (Azure Active Directory) and identity management principles
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- Experience supporting desktop, laptop, mobile and peripheral devices
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- Familiarity with ServiceNow or similar IT service management platforms
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- Knowledge of endpoint security, compliance and device management best practices
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- Robust communication, customer service and stakeholder engagement skills
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- Understanding of networking fundamentals and connectivity troubleshooting
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- ITIL Foundation,



Microsoft certifications or Managed Services experience will be highly regarded
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- Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
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Core Competencies

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Demonstrates expertise in delivering Level 1 and Level 2 IT support, with strong knowledge of Microsoft 365 administration, Windows 11 troubleshooting, and endpoint management. Capable of managing incidents, supporting device lifecycle activities, and fostering exceptional customer relationships.

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Highest-signal resume keywords

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- Microsoft 365 Administration
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- Windows 11 Support
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- Microsoft Intune Management
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- ServiceNow Familiarity
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- ITIL Foundation Certification
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ATS Optimization Keywords

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Hard Skills

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- Level 1 Technical Support
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- Level 2 Technical Support
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- Incident Management
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- Device Lifecycle Management
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- Endpoint Security Knowledge
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- Networking Fundamentals
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- Troubleshooting
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- Policy Administration
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- Configuration Management
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- Asset Management
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Soft Skills

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- Customer Service
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- Communication Skills
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- Stakeholder Engagement
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- Process Improvement
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- Relationship Building
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Certifications & Qualifications

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- ITIL Foundation
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- Microsoft Certifications
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- Australian Government NV1 Security Clearance
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Industry Keywords

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- Managed Services
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- Corporate IT Support
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- Endpoint Device Management
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- Technology Rollouts
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- Compliance Best Practices
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Tools & Technologies

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- Microsoft 365
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- Microsoft Intune
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- Exchange Online
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- ServiceNow
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- Azure Active Directory
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📌 End User Services Engineer, Intune MDM (New South Wales)
🏢 Jobtailor
📍 New South Wales