Job Description

Federal Express Corporation AMEA – Welshpool WA

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The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.

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Special Services provides a fastest possible door to door service to our customer 24/7/365.

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Key Purpose:

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- First point of contact for courier fleet
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- Allocation, monitoring & management
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- To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
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Specific Tasks:

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- The effective use of all resources to achieve continuous business improvement, while maintaining customer service
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- Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
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- Liaise with and assist major customers with their needs
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- Assist with collation of data for recording and achieving KPI's (Service Quality)
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- Openly supply all information that is required for other parts of the business, through recording of collected data
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KPIs

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- Missed pick‐ups, KPIs and performance reports
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- Attendance at all scheduled training sessions
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- Maintaining fleet compliance including everything under the Chain of Responsibility
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- Prompt resolution of customer service enquiries
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- Being part of team with observable level of cooperation
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- Give direct observation and feedback
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- Identify and act upon any opportunity for cost reduction
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Desired Attributes/Competencies:

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- Applies a systematic and professional approach to establish "best practice" policies, work processes and procedures.
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- Ability to communicate & build relationships
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- People‐focus
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- Anticipates, reviews and continuously seeks to improve company performance
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- Critical thinking and decision making
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- Demonstrates and facilitates explicit and honest two‐way communication through an open management style.
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Experience/Qualifications:

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- High school qualification
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- Operational and geographic knowledge of the Perth metropolitan area
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- Basic knowledge of the Transport industry
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- Strong written and oral skills, including well developed persuasive ability
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- Intermediate computer literacy including Microsoft Office applications
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- Knowledge of transport procedures, scanning and compliance requirements
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- Knowledge of TNT/FedEx operations, policies and procedures, track and trace code status
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- Understanding of Chain of Responsibility and fatigue management
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- Working knowledge of handling and transportation of Dangerous Goods
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All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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📌 Fleet Controller Special Services (Perth)
🏢 Federal Express Corporation AMEA
📍 Perth