Job Description

Level 2 Service Desk Engineer | Melbourne

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Lead technical outcomes. Solve complex challenges. Make a real impact for clients. We're looking for an experienced Level 2 Service Desk Engineer to join our Melbourne team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients. If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.

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Who We Are

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With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

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Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first- our clients and our team.

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The Role

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As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.

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In This Role, You'll

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- Provide proactive and reactive support across diverse client environments
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- Troubleshoot and resolve infrastructure, server, networking and cloud-related issues
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- Maintain system continuity through monitoring, maintenance and preventative support
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- Manage incidents through to resolution, ensuring clients are kept informed throughout
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- Accurately maintain tickets, documentation and time records
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- Collaborate with account managers, project teams and other technical specialists
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- Act as an escalation point for more complex technical issues
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- Mentor and support junior engineers where required
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- Contribute to continuous improvement initiatives and best-practice service delivery




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About You

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- Have 3-5+ years' experience supporting client environments within an MSP
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- Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
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- Take ownership of technical issues and see them through to resolution
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- Have excellent communication skills and enjoy working directly with clients
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- Are proactive, organised and solutions-focused
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- Enjoy collaborating with others and sharing technical knowledge
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Solid Hands-on Experience With

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- Windows Server environments
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- Microsoft 365 administration and support
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- Networking technologies, including firewalls, switching and routing
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- Backup and disaster recovery solutions
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- VMware and/or Hyper-V
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Highly Regarded

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- Microsoft Azure
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- PowerShell scripting
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- Endpoint management and MDM platforms
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- Cybersecurity technologies and best practices
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- IP Telephony and unified communications solutions
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What We Offer

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- Competitive salary that reflects your experience and capability
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- A supportive, down-to-earth team environment
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- Birthday leave - celebrate your day, on us
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- Wellbeing leave - access up to two days per year from your personal leave balance
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- Ongoing technical development and certification support
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- Career progression opportunities across service delivery, projects, engineering and leadership pathways
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- Exposure to a broad range of technologies, industries and client environments
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- Challenging and rewarding work where your expertise is genuinely valued
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Why Join efex?

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This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients. You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.

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Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

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📌 Level 2 Service Desk Engineer (Victoria)
🏢 EFEX
📍 Victoria