Merimbula Auto is looking for an experienced, organised and customer-focused person to take ownership of our reception and front-of-house operations.
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This is an important role within our business. You'll be the first point of contact for our customers and the connection between our customers, front office and workshop team.
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This isn't a quiet reception desk.
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We are a busy mechanical and tyre workshop, and our front counter can be fast-paced and high-pressure at times. Phones can be ringing while customers are arriving, vehicles are being collected, payments need processing and the workshop team needs information.
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We're looking for someone who enjoys being busy, can confidently manage competing priorities and remains friendly, organised and professional when the pace picks up.
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What you'll be doing:
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- Greeting customers and providing friendly, professional customer service
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- Answering phones and managing customer enquiries
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- Coordinating bookings, vehicle arrivals and customer collections
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- Processing invoices and payments
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- Maintaining accurate customer and job information
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- Liaising with our workshop team and keeping information flowing
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- Keeping the front counter organised and managing daily priorities
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- Maintaining a clean, welcoming and qualified customer waiting area
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- Assisting with general administration and front-of-house operations
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- Taking ownership of designated workplace organisation, supplies and administrative responsibilities
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This is an active, hands-on position.
We need someone who notices what needs doing, takes initiative and follows things through rather than waiting to be given their next task.
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You'll thrive in this role if you are:
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- Friendly, confident and genuinely customer-focused
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- Highly organised with excellent attention to detail
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- Proactive, reliable and able to take ownership
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- Comfortable juggling multiple priorities
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- Calm and professional under pressure
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- Confident working in a fast-paced environment
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- Comfortable with computers and learning new systems
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- Someone who takes pride in keeping things organised
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- A genuine team player
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Previous reception, administration or customer service experience will be highly regarded.
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Automotive experience is an advantage, but not essential. Finding the right person is more important to us — we can teach you our automotive systems and processes.
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Be part of an award-winning local team
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Merimbula Auto is a locally owned and operated business with a strong reputation for customer service and quality workmanship.
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We're looking for someone who wants to become a genuine part of our team, cares about the experience our customers receive and takes pride in making a real contribution to the business.
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Full-time position | $65,000 + super Based on 40 hour week
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Current hours are Monday- Friday, 8am - 5pm with the possibility of Saturday Hours in peak seasons.
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If you love great customer service, enjoy a busy environment and take pride in keeping things organised, we'd love to hear from you.