Job Description

Rhi is seeking a proactive and detail-oriented Dispatch coordinator to join a fast-paced, collaborative dispatch team supporting bulk and packed lubricant deliveries mainly across Perth and WA from their Kwinana hub south of Perth WA.

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You will manage bulk scheduling, delivery exceptions, returns, courier requests, and regional transport coordination across Australia.

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Start: Aug/Sept 2026

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Working time: 6.00AM - 3.30PM - 5 days a week - Monday to Friday

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About the role

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- You'll work within the Dispatch and Fulfilment Team to manage bulk scheduling, delivery exceptions, returns, courier requests, and regional transport coordination across Australia.
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- You'll be a key point of contact for customers, customer service teams, carriers, and 3PL warehouse providers, helping ensure orders are delivered efficiently and issues are resolved quickly.
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- This is a hands‐on coordination role that requires robust communication, sound judgement, and a proactive approach to service and problem‐solving.
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What you'll be doing

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- Coordinate with sales teams, warehouses, and transport providers to meet urgent and critical customer requirements.
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- Manage bulk orders to support efficient carrier utilisation and cost‐effective transport outcomes.
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- Arrange and monitor stock returns, non‐delivered product, redirects, and notices of return to ensure service levels and KPIs are achieved.
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- Handle inbound and outbound customer contact with a strong focus on responsiveness, service quality, and issue resolution.
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- Maintain accurate administration and complete all required paperwork in line with current policies, procedures, HSSE, quality, and environmental requirements.
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- Report HSSE, security, environmental, or quality incidents in line with business procedures.
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- Support ad‐hoc dispatch, fulfilment, and customer service tasks as required.
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You

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- At least 2 years' exp in customer service, dispatch, warehousing, or a related coordination role - Must have.
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- Strong experience in warehousing and dispatch operations - Must have.
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- Excellent attention to detail and time management skills.
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- Intermediate Excel skills and confidence working with operational systems and administration tasks.
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- A proactive, positive approach and the ability to work autonomously.
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- Strong stakeholder management and communication skills.
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- An agile mindset with demonstrated continuous improvement focus.
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- Understanding of Chain of Responsibility (CoR) and fatigue management requirements preferred.
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- JD Edwards ERP system experience would be highly regarded
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If you believe this opportunity is right for you, please click the 'Apply' button to submit your application.

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Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for Australia.

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Diversity Statement

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We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non‐exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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📌 Dispatch Coordinator (Kwinana Beach)
🏢 rhi group
📍 Kwinana Beach