Full time, Permanent

16h ago , from Catholic Education Diocese of Parramatta

Join Our Team - Family Assistance Officer

Are you an experienced collections professional who leads with empathy and is passionate about making a difference?

Catholic Schools Parramatta Diocese (CSPD) is seeking Family Assistance Officers to join our School Fees Liaison Unit. We currently have two permanent full-time opportunities, as well as one part-time opportunity working two days per week.

This role is about more than managing payments. It is about supporting families through financial challenges while helping ensure every child can continue to access a Catholic education.

About the Prospect

Reporting to the Senior Debt Recoveries Officer, you will join a supportive team of and manage a designated portfolio of schools and families.

Your goal will be to help families meet their financial commitments through an approach that is respectful, fair and aligned with CSPD's values.

Your responsibilities will include:

Working with families experiencing financial hardship to identify practical and compassionate solutions

Managing school fee collections, outstanding accounts and debt-related enquiries across a designated portfolio

Assessing individual circumstances and recommending appropriate payment arrangements and debt resolutions

Communicating clearly and respectfully with families, Principals and school finance staff

Maintaining accurate and confidential records of conversations, agreements and account activity

Balancing the needs of families with CSPD's policies, financial responsibilities and service standards

- Supporting the continuous improvement of School Fees Liaison processes and services





Escalating complex or sensitive matters appropriately

About You

You are a calm, compassionate and solutions-focused professional who can confidently manage sensitive financial conversations while preserving trust and dignity.

You will bring:

Experience in collections, credit management, financial hardship, accounts receivable or a related field

Strong interpersonal, communication and negotiation skills

A respectful and empathetic approach to supporting families experiencing financial difficulty

Confidence discussing debt and payment obligations clearly and professionally

Sound judgement and the ability to manage sensitive and confidential information

Strong organisation, recordkeeping and case-management skills

Experience working collaboratively within a team environment

- A current Working with Children Check for paid employment

A genuine commitment to helping families navigate challenging financial circumstances

The Benefits

At CSPD, we invest in our people and provide a supportive workplace where your work can make a genuine difference. As a valued member of our team, you will have access to:

Competitive remuneration and benefits

Flexible full-time and part-time employment options

Up to 25% discount on school fees for your children

Wellbeing initiatives and resources, including access to Fitness Passport





Professional development and career growth opportunities

Cultural leave for Aboriginal and Torres Strait Islander employees

- The opportunity to make a meaningful difference for families and school communities

A collaborative and supportive team environment

Employment Options

The following opportunities are available:

Two permanent full-time positions

One part-time position working two days per week

Applicants are asked to indicate in their cover letter whether they wish to be considered for the full-time positions, the part-time position or both.

About Us

Catholic Schools Parramatta Diocese serves more than 40,000 students and employs over 5,000 staff across a vibrant network of primary and secondary schools.

We are committed to transforming learning and empowering every student to reach their full potential. Join a purpose-driven organisation that invests in its people and provides opportunities to make a meaningful contribution to families, schools and the wider Catholic education community.

Ready to Make a Difference?

CSPD may progress suitable candidates through the recruitment process and appoint to the positions during the advertising period.

These positions require satisfactory employment screening, including a National Police Check and a valid Working with Children Check. All employees are required to comply with CSPD's Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For further information, visit the Office of the Children’s Guardian.

CSPD welcomes applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.

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📌 Family Assistance Officer (New South Wales)
🏢 School Fees Liaison
📍 New South Wales