Job Description

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

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We play a crucial role in shaping the future of Healthcare in Australia; we encourage flexible working arrangements, and we enjoy a working environment where our employees feel valued. As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued.

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Job Description

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Join a passionate team dedicated to delivering exceptional support to older Australians and people with disabilities.

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As the Clinical Customer Care Manager, you will play a key role within the customer care team, ensuring the delivery of high-quality, person-centred services aligned with NDIS standards.

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Enrolled Nurses are encouraged to apply.

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Join us in bringing a fresh, customer-first approach to clinical care by:

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- Embedding clinical best practices across the team and supporting ongoing career development.
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- Developing tailored support plans through in-depth assessments that meet each customer's unique needs.
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- Ensuring services meet NDIS Quality & Safeguards Commission standards and compliance requirements.
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- Driving continuous improvement through data insights, feedback, and process enhancements.
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- Supporting business growth by contributing to service innovation and strategic goals.
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What You'll Bring to the Role:

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- Solid understanding of the NDIS environment or other health-related services.
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- Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
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- Ability to work independently while collaborating as part of a broader team.
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Qualifications:

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- Current APHRA registration with no conditions • Diploma of Nursing
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Mandatory Requirements

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- NDIS Workers Screening Check
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- Working with Children Check
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- NDIS Worker Orientation Module – 'Quality, Safety and You
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Our culture and benefits:

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- A fabulous discount on BUPA Private health Insurance – 7%!
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- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
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- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
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- Salary Packaging - novated leasing available with Smart group
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- Be part of a well-respected Australian based organisation of more than 3,000 employees!
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- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
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At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.

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We are committed to providing a safe working environment. Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.

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📌 Clinical Customer Care Manager - NDIS (Victoria)
🏢 Healthcare Australia
📍 Victoria