Job Description

A career with endless opportunities is closer than you think!

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- $75,000 to $85,000 Plus Super
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- Friendly and Supportive team environment
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- Attractive staff discounts across all our brands and stores
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- Ongoing Training and Professional Development
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Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia's Largest Retail Pharmacy Group with over 17,000+ employees across more than 500 stores across Australia? Well, look no further! This is the start of that amazing career you have been waiting for!

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This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business. In this fast paced, multifaceted role, you are required to perform tasks to the standards expected to deliver the highest level of customer service.

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Your principal duties and tasks will be to:

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- Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising sales and profitability.
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- Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction and repeat business.
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- Ensure customer enquiries are handled in a courteous, timely and accurate manner, including advising on product use within the scope of retail (non-clinical) advice.
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- Determine and manage levels of stock and purchases for front-of-pharmacy (non‐dispensary) products, and maintain accurate records of stock levels and store-related expenses.
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- Promote the store's products and services,



ensuring pricing, ticketing and product displays are compliant, current and in line with Buyer/Campaign instructions and marketing policies.
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- Maintain records of stock levels, stock movements and financial transactions in accordance with company procedures.
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- Undertake and monitor budgeting and KPI performance for the retail area, contributing to store budgeting and cost control.
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- Build and maintain strong customer rapport and loyalty through professional, friendly and reliable service.
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- Address customer complaints about goods and services in a professional and timely manner, escalating to the Owner or Area Manager as required.
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- Interview, hire, induct and roster front-of-pharmacy staff, ensuring they are well informed on current sales, promotions and store policies.
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- Ensure front-of-pharmacy staff receive training in safe work practices and enforce these as necessary.
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- Foster a spirit of teamwork and unity among employees and promote a positive, respectful and inclusive working workplace.
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- Ensure front-of-pharmacy staff receive training in store security procedures, comply with them and enforce these where necessary to prevent loss and ensure safety.
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- Ensure compliance with health and safety legislation and the business' safety policies, directives, practices and procedures at all times.
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- All other duties related to the position of Retail Manager as reasonably directed by the Owner or Area Manager.
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Skills and Qualifications of Candidate

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- Associate Degree, Advanced Diploma or Diploma in business, retail, management or a related field; or at least 3 years of relevant experience in lieu of formal qualifications.
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- Relevant retail experience in a high-volume, fast-paced pharmacy, is required and advantagous.
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- Demonstrated experience in managing stock levels, merchandising and inventory control in a busy retail setting.
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- Proven ability to work towards and achieve sales targets and KPIs.
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- Strong conflict resolution skills and the ability to de‐escalate difficult situations with customers and staff.
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- The ability to build strong and effective relationships with all levels of staff, pharmacists, and management.
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- A motivated, proactive and positive outlook with the willingness to learn, adapt and grow with the business.
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- Written and verbal communication skills with a keen eye for detail and strong organisational skills.
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- Competence with POS systems and basic computer applications (e.g. Microsoft Office).
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Apply

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The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!

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📌 Retail Manager - Chemist Warehouse Sydney Central (New South Wales)
🏢 Chemist Warehouse
📍 New South Wales