Job Description

Overview

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Facilities Operations Manager required to manage 2 x shopping centres in Melbourne. The role will be 3-4 days per week.

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Role: Facilities Manager- 12 month contract (possibility to extend)

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Location: Melbourne

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Package: Up to $140k including super- This role is 3-4 days a week so salary will be pro-rata

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The Role:

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We are seeking a Facilities/Operations Manager to manage two retail assets in Melbourne.

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You will report into the General Manager and work closely within a team of 10 consisting of Centre Manager, General Manager and Maintenance Manager.

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This role will serve as the primary liaison for tenants, emphasizing the coordination of repairs, preventative maintenance, and adherence to safety and regulatory standards.

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Your duties and responsibilities as Facilities Manager will be as followed:

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- Manage the day-to-day operations of two shopping centres including all grounds and building maintenance activities
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- Directly manage the maintenance manager and support with their career development
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- Proactively support all tenancy delivery aspects of refurbs, upgrades, new stores, tenant repairs, inductions; process/paperwork/reporting.
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- Lead and oversee comprehensive daily inspections of both centres, maintain/introduce a system for ensuring all areas comply with operational and safety standards
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- Ensure strict adherence to safety and compliance protocols within the retail environment, act as the principal authority on these matters and advocate for best practices.
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Risk and Compliance Management

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- Ensure a property risk management program including audits is implemented and maintained across both centre
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- Ensure escalation procedures and incident reporting procedures are implemented,



tested and reviewed in line with legislatio
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- Ensure compliance to all OH&S;, Environment and Risk Management Policies and Procedure
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- Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant.
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- Ensure the provision of a safe working environment and ensure compliance with statutory regulations on fire, health and safety standard
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Maintenance

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- Plan, organize, maintain, and manage the operations and reliability of centre facilities and general infrastructure. Establish and monitor preventative maintenance processes and programs including inspection of maintenance work by contracto
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- Supervise operations administrative services including technical/support staff & contractors.
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- Develop, recommend, and administer Essential Service & OH&S; policies and procedures, in support of shopping centres compliance with approved policies, procedures, and processe
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Reporting

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- Actively work to develop operational budgets and ensure effective management of budgets.
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- Build and develop effective client/ stakeholder relationships across multiple levels of the organization.
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- On-site key point of contact for operation matters within property portfolio
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- Ensure in conjunction with other team members that Monthly Reports are completed in a timely and accurate matte Reports are to contain:
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- Incident reports for prior month and recommendation for remediation if needed
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- Budget Status/tracking outgoings against budget
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- Contract Expiry profile
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- Status of risk & compliance regimes
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- Status of planned & professional maintenance programs
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- Trouble-shoots and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, vertical transportation, electrical outages, water leaks etc
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- Regularly prepare and present status updates to management regarding ongoing maintenance tasks, ensuring alignment with operational priorities. Work with Finance Manger week to week for all budget needs/changes.
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- Update and maintain list of facilities equipment, including life-cycle and replacement costs as required.
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- Monitor and oversee the work of external contractors to ensure OH&S; compliance & protected working practices are met and house rules are adhered to.
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- Participate in the development and administration of centre maintenance budget
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- Work with the Centre Manager to manage tenant requirements & communication on any planned or emergency works
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- As part of Centre's Emergency Management, ensure essential support for after hour and 24/7 on-call response as needed.
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To be successful in your role as Facilities Manager, we are looking for the following experience:

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- Facilities management experience within shopping centres
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- Experience managing and setting operational budgets
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- Experience in reporting of data
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- Experienced in managing subcontractor and stakeholder relationships
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For more information, please contact Jade Whitmore at [email protected] or 04 2298 2108

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📌 Facilities Operations Manager (Victoria)
🏢 Redpath Partners
📍 Victoria