ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.

ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.

About us

ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.

About the role

To provide consistent, proactive and relationship-led support to ABC's partner network. The Partner Success Manager is the primary relationship and communication owner for partners, completes structured check-ins, coordinates general partner support and service recovery, monitors partner health and ensures each request is followed through to a transparent outcome.

Key responsibilities

- Act as the day-to-day relationship owner for the ABC partner portfolio

- Complete scheduled monthly and quarterly check-ins with the active partner portfolio





- Understand each partner's delivery model, priorities, current issues and preferred communication approach

- Act as a primary inbound call and partner Help Desk responder

- Own communication with the partner from acknowledgement through to closure

- Make the relationship introduction as part of partner onboarding to ensure administrative, system and operational-readiness requirements are progressing

- Monitor partner sentiment, responsiveness, delivery activity, recurring support needs and potential risk indicators

- Maintain accurate HubSpot records for partner ownership, check-ins, support outcomes, risks, commitments and next actions

- Provide partner feedback and trend insights to Revenue, Compliance, Training, Product, Systems and Learning & Communications stakeholders

About you

- Relevant experience in customer success, account management, partner support, relationship management or a similar service-focused role

- Strong written and verbal communication skills, with the ability to build trust and explain next steps clearly

- Practical problem-solving and service-recovery capability, including confidence managing dissatisfied stakeholders

- Ability to manage competing needs, internal dependencies and follow-up commitments without losing ownership of the outcome

- Strong CRM, record-keeping and administrative accuracy

- Ability to work independently and collaboratively across a hybrid work arrangement

- Desirable but not essential: experience using HubSpot or a comparable CRM and Help Desk platform

- Desirable but not essential: experience in the VET, RTO or another regulated industry environment

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📌 Partner Success Manager (Queensland)
🏢 ABC Licence Training
📍 Queensland