Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

- Supervise, support, and train Front Office team members to maintain high service standards.
- Ensure all team members understand and comply with company and departmental policies and procedures.
- Communicate updates relating to policies, rates, and property information effectively.
- Conduct departmental meetings and participate in management meetings as required.
- Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.
- Lead by example by delivering exceptional guest service at all times.
- Assist guests with enquiries, requests, and complaints, providing accurate property information.
- Manage guest complaints professionally and coordinate resolutions with management.
- Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
- Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations




- Ensure Front Office equipment is maintained and report maintenance issues promptly.
- Foster effective communication and collaboration between departments.
- Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.
- Participate in professional development, property training programs andfostera positive Heartist culture.
- Maintain clear shift handovers to ensure seamless service continuity.

Qualifications

- Previous experience in a hotel Front Office as a Duty Manager
- Strong leadership, communication and problem-solving skills.
- Proficiency in hotel systems, Opera and Accor systems is an advantage.
- Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
- Passion for hospitality and delivering outstanding guest experiences.

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

- Daily lunch options provided
- Staff discounts in the restaurant
- Accor employee staff rates at any Accor property worldwide
- Food and Beverage discounts at Accor outlets
- Inner city location- public transport options at our door
- Friendly and inclusive team
- Growth opportunities and learning and development

Discover the life that awaits you at Accor, visithttps://careers.accor.com/

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📌 Front Office Duty Manager (Queensland)
🏢 Ibis Styles
📍 Queensland