Blackpoint Holdings, LLC is seeking a Tier 2 Support Engineer to tackle complex technical problems while building smarter support systems. This role serves as the technical escalation point for the Tier 1 team, ensuring swift resolution of challenging customer issues and streamlining operational workflows.
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The ideal candidate will have over 3 years of experience in support roles, expertise in tools like Zendesk and Docker, as well as a solid foundation in microservices architecture. Blackpoint offers a welcoming workplace that values diversity and encourages applications from all qualified individuals.
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📌 Tier 2 Support Engineer -- Automation & Escalations (New South Wales)
🏢 Blackpoint Holdings
📍 New South Wales
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