Job Description

Schedule Full time

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Job Type Permanent

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Industry Health medical and related

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Highlights

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- Experience in rostering, scheduling, service coordination or customer service
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- Strong relationship‐building skills with the ability to deliver exceptional customer service to clients and internal stakeholders
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- Excellent communication, problem‐solving, time management and conflict‐resolution skills
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Description

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At Dovida, we know great care starts with great people. We're looking for a Client Services Coordinator who enjoys helping others, building relationships and keeping things organised. If you're customer‐focused, proactive and thrive in a busy environment, we'd love to hear from you.

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About the Role

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As a Client Services Coordinator, you'll play an important role in supporting clients, families and caregivers to ensure quality care is delivered every day.

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In this role, you will:

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- Provide friendly and responsive support to clients, families and caregivers.
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- Coordinate caregiver schedules and client services to ensure continuity of care.
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- Match clients with the right caregivers and build strong relationships.
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- Manage service changes, leave requests and roster updates.
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- Maintain accurate records and identify opportunities to enhance the client experience.
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Why Join Dovida?

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- Make a real difference by helping older Australians live well at home.
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- Enjoy a paid day off on your birthday each year.
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- Access paid wellness, volunteering and study leave.
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- Take advantage of novated leasing options.
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- Be recognised through our annual Heart of Dovida Awards.
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About You

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You're organised, solutions‐focused and passionate about delivering excellent service. You enjoy working in a fast‐paced environment and can confidently manage competing priorities while building strong relationships with clients and colleagues.

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You'll bring:

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- Experience in rostering, scheduling, service coordination or customer service.
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- Aged care experience or knowledge of the SCHADS award (Desirable).
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- Strong relationship‐building skills with the ability to deliver exceptional customer service to clients and internal stakeholders.
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- Experience using Microsoft Office Suite and the ability to quickly learn new systems, including rostering, database and quality management systems.
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- Excellent communication, problem‐solving, time management and conflict‐resolution skills.
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- The ability to manage competing priorities, remain calm under pressure and adapt to changing demands.
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- A flexible and proactive approach with the confidence to think on your feet in a agile environment.
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About Us

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Dovida is a national provider of high‐quality, person‐centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and every decision about their care.

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📌 Client Services Coordinator - Frankston (Victoria)
🏢 Hello.De
📍 Victoria