Job Description

Case Worker - Immediate Housing Services

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This 12-month contract opportunity (date ending 30/07/2027) is part of the Immediate Housing Response (IHR) team (within the Housing and Homelessness Stream) this position will support singles, couples and families who are experiencing homelessness into short-term and temporary accommodation. The IHR team supports individuals, couple and families via a case management framework to identify and work towards long term housing solutions. As a Case Worker you will support clients within their hotels / motels for the duration of their stay whilst ensuring they meet the Immediate Housing Response criteria and guidelines.

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Duties & Responsibilities

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- Provide outreach support whilst working within case management framework to provide culturally safe support to clients who are experiencing homelessness
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- Conduct intake and comprehensive assessments to identify risks, strengths, and barriers to long-term housing. Work to understand client needs and work with them to create individualised case plans and risk assessments
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- Develop and implement individualised support plans that address housing stability, financial management, and wellbeing goals.
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- Provide assistance with household budgeting, referrals, information on housing pathways, advocacy and any other supports identified during engagement.
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- Support clients to build the necessary life skills and knowledge for a successful tenancy.
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- Liaise and advocate with landlords, property managers, government departments, and community service providers to support positive outcomes.
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- Complete referrals to other programs and services and collaborate with a range of agencies and stakeholders to achieve best outcomes for clients.
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- Support clients to access relevant services such as mental health, AOD, financial counselling, and family support programs.
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- Maintain accurate case notes, documentation,



and data reporting in line with organisational and funding requirements.
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- Include clients in decision making, encourage feedback and provide opportunities for input.
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- Contribute to a positive, cooperative team culture that promotes dignity, empowerment, and client-centred practice.
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To be successful you will need

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- Tertiary qualifications in Community / Human Services
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- Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical assistance to people experiencing homelessness and or a crisis.
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- Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and or mental health issues.
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- Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges.
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- Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills.
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- Ability to collaborate with homelessness, health and medical services, First Responders and other service providers.
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- Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
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- Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
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- Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisations and communities.
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Compliance

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- Evidence of relevant Tertiary Qualifications Community / Human Services
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- Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
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- Blue Card (QLD working with children card)
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- Current QLD drivers' licence 'Class C' or interstate equivalent
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- Out of hours work may be required from time to time
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- Required to transport clients and or to visit clients in their place of residence or within another setting.
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- Ability to undertake local area / regional travel is required.
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- First Aid certificate and CPR certificate.
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What we can offer you

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- A rewarding career with a growing, respected for purpose not-for-profit organisation
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- SCHADS Award Level 4(Community Services)
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- The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
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- Access to Employee Assistance Program (EAP) and Chaplaincy Service
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- A variety of training and professional development opportunities
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- A willingness to explore flexible workplace arrangements
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Why work for Anglicare NQ

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Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ's purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

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Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.

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📌 Case Worker - Immediate Housing Services (Cairns Regional)
🏢 Anglicare North Queensland
📍 Cairns Regional