We're looking for a Customer Service Manager to lead the passionate team that brings our brand to life with every customer touchpoint.
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You'll combine empathy, leadership, and operational excellence to ensure every customer feels heard, supported, and inspired to come back for more.
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This is a full time hybrid role located at our HQ in Keysborough, South Yarra office and work-from-home opportunities.
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Role Description
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Role Description
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We're looking for a Customer Service Manager to lead the passionate team that brings our brand to life with every customer touchpoint.
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What you'll champion
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- Lead, coach and energise a high-performing service team across phone, email, chat and social.
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- Create a positive, accountable culture that turns service recovery into brand advocacy.
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- Manage daily operations to meet response and quality standards.
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- Partner with logistics, warehouse and delivery teams to resolve issues quickly.
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- Track and report on key metrics — CSAT, response time, resolution rates, complaint trends.
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- Optimise tools like Gorgias and Shopify to drive insight and efficiency.
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- Champion customer feedback loops to fuel continuous improvement and retention.
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- Collaborate with Marketing, Operations and Product to enhance the overall journey.
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Experience that will set you up for success
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- Proven experience leading customer service teams in eCommerce, food, or FMCG. Experienced in platforms Shopify and Gorgias essential
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- Strength in coaching, systems optimisation and data-driven decision making.
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- A hands-on approach with genuine passion for people and brand experience.
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- Experienced handling a broad range of customers across every life stage ideal.
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Why Join Us
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At Dineamic, you'll join a purpose-led team creating meals that make life easier (and tastier) for thousands of Australians. We care about our people as much as we do our food — with a supportive, energetic culture built on trust, curiosity and progress.
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Seniority level
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- Mid-Senior level
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Employment type
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- Full-time
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Industries
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- Food & Beverages
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#J-18808-Ljbffr
📌 Customer Service Manager (Victoria)
🏢 Dineamic
📍 Victoria
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