Job Description

Student Accommodation sites | Overnight Shifts | Purpose-Driven Role

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CONSTANT is seeking Resident Support Officers to join our overnight team within student accommodation residences. This role reflects a modern, people-first approach to safety - prioritising wellbeing, respect, and community support alongside traditional security responsibilities.

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We are committed to building diverse and inclusive teams and encourage applications from women and underrepresented groups, recognising the value of varied perspectives in creating safe and supportive residential environments.

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If you're looking for a meaningful overnight role where empathy, communication, and presence are just as important as security experience, this could be a great fit.

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About the Role

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As a Resident Support Officer, you'll be a calm, approachable, and trusted presence for students after hours. You'll play a key role in supporting student wellbeing, responding to concerns, and helping maintain a safe and welcoming community.

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This role may suit:

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- Security professionals looking for a more people-focused environment
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- Individuals from community services, education, health, or customer service backgrounds who hold a security licence
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Employment Type: Permanent Part-Time

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Roster: Thursday to Sunday

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Shifts: Overnight

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Pay Rates on PPT basis:

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- Weekdays: $35.08 per hour
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- Saturday: $43.29 per hour
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- Sunday: $57.72 per hour
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- Public Holidays: $72.15 per hour
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Key Responsibilities

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- Provide after-hours support to students in residence
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- Respond to wellbeing concerns with empathy and professionalism
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- Conduct visible, non-enforcement-focused walkthroughs
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- Assist with lockouts, enquiries, and access to facilities
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- Coordinate with emergency or on-call services when required
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- Complete incident reports and maintain system updates
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- Promote a safe, respectful, and inclusive environment
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- Liaise with university and residential life teams
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About You

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We're interested in candidates who are:

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- People-focused, approachable, and calm under pressure
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- Strong communicators with a customer-service mindset
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- Confident using basic systems and completing written reports
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We welcome applicants from:

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- Security backgrounds seeking a more community-oriented role
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- Community services, allied health, education, youth work, student support, multicultural services, hospitality, or customer service backgrounds (with a valid licence)
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Essential Requirements

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- Current QLD Security Licence (mandatory)
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- Working with Children check (Blue card - must have or willing to obtain one)
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- Availability to work overnight shifts
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- Strong communication and interpersonal skillsProfessional and approachable manner
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- First Aid & CPR
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- RSA
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- Willingness to undertake Mental Health First Aid and Trauma-Informed Care training
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Why Join CONSTANT?

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- Be part of a role that genuinely supports student wellbeing
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- Work within a diverse, inclusive, and supportive team
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- Access ongoing training and professional development
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- Employee Assistance Program (confidential support)
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- Stable and consistent overnight roster
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Our Commitment

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CONSTANT is an Equal Opportunity Employer. We value inclusion, respect, and diversity, and welcome applications from people of all backgrounds and identities.

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In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence, successful applicants will be required to complete relevant screening and disclosures to support a secure environment for all.

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📌 Resident Safety & Security Support Officer (Overnight) - Brisbane (Queensland)
🏢 Constant Security Services
📍 Queensland