We're looking for a Claims Coordinator to join our team in Dandenong and deliver exceptional service while managing a portfolio of restoration claims.
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About the Role
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Reporting to the Claims Team Leader, you will be responsible for the end-to-end management of restoration claims, ensuring timely resolutions, strong stakeholder communication, and a high level of customer satisfaction.
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Key Responsibilities
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- Manage a portfolio of restoration claims from lodgement through to completion.
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- Review claim instructions and determine the appropriate course of action.
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- Liaise with clients, customers, suppliers, and internal teams to ensure claims progress efficiently.
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- Provide regular updates and support to stakeholders throughout the claims process.
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- Monitor claim costs and manage invoices accurately and on time.
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- Maintain accurate records, reports, and claim notes.
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- Resolve issues promptly and escalat where required.
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- Ensure compliance with client SLAs, KPIs, and company procedures.
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About You
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- Previous experience managing your own claims portfolio (Highly regarded).
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- Understanding of Insurance Contracts Act and FSRA legislation (Highly regarded).
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- Strong organisational skills with the ability to manage competing priorities.
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- Excellent communication and relationship-building skills.
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- Strong problem-solving and negotiation abilities.
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- A proactive, customer-focused approach.
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- Ability to thrive in a fast-paced, KPI-driven workplace.
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- Positive attitude and strong team mindset.
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What Ambrose Construct Group can offer
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- A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
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- A competitive remuneration package based on your experience level.
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- Access to our Employee Assistance Program.
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- A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team's growth.
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- A seamless induction, professional development and learning opportunities.
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- Modern office facilities and resources.
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- Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.
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Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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📌 Claims Coordinator (Victoria)
🏢 FEN Australia
📍 Victoria
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