Job Description

Strategic Account Manager

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The Strategic Account Manager owns the long‐term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi‐stakeholder relationships at the executive level to align software solutions with overarching client business goals.

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What You'll Do

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- Drive the long‐term retention and commercial growth of a high‐value portfolio consisting of the company's most complex enterprise client accounts.
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- Establish and shape deep, multi‐stakeholder relationships at the executive level to anchor the business as a core strategic partner.
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- Develop and execute comprehensive joint success plans that tie platform value directly to client financial and operational objectives.
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- Lead structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways.
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- Own and mitigate portfolio renewal risk by accurately forecasting outcomes and coordinating cross‐functional mitigation frameworks.
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- Influence portfolio expansion by identifying and driving upsell, cross‐sell, and advanced technology adoption initiatives.
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- Manage complex, multi‐stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value.
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- Champion the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues.
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- Design replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health.
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- Oversee the maintenance of high‐integrity commercial records, pipeline metrics, and data tracking to inform executive decision‐making.
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What You'll Bring

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- Executive presence with the ability to influence and persuade senior leadership and C‐suite stakeholders.
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- Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes.
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- Strong negotiation and contract management skills to navigate multi‐stakeholder commercial environments.
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- Exceptional cross‐functional orchestration capabilities to align internal resources around client needs.
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- Data‐driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities.
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- Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework.
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- Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures.
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- Understanding of net revenue retention strategies and proactive risk‐mitigation frameworks.
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What We Can Offer You

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- Novated leasing via salary packaging.
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- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances).
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- Generous Parental Leave Program.
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- Paid Volunteer Leave Days.
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- Public Holiday Exchange Scheme.
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- Talent Referral Program – get rewarded for referring a friend to join our team.
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- Casual dress and relaxed office environment.
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- Fun team camaraderie and events.
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- Opportunities for career progression and development.
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- Diverse training & internal networking opportunities across all of our product lines.
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- Service recognition awards.
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Simpro, AroFlo, BigChange & ClockShark are equal prospect employers with a best‐of‐class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

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Please note, no agencies will be accepted in the recruitment of this role.

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📌 Strategic Account Manager (Victoria)
🏢 simPRO Group
📍 Victoria