Medical Receptionist / Patient Services Coordinator
Lasersight is a modern, well establish ophthalmology practice with locations in Brisbane, Gold Coast and Sunshine Coast. Our team of ophthalmologists and optometrists deliver expert refractive service and care. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.
Come join our wonderful team!
About us
Lasersight is a modern, well establish ophthalmology practice with locations in Brisbane, Gold Coast and Sunshine Coast. Our team of ophthalmologists and optometrists deliver expert refractive service and care. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.
About the role
As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly. You will have the opportunity to play a key role in our patient experience therefore this is beyond just your general administrative role. Attention to detail, calm communication, and a high level of professionalism are essential.
This role which supports our QLD based Lasersight clinics, is a full-time opportunity, rostered from Monday to Friday, with Saturday as required.
Duties
- Greet patients and manage check ins, appointments, invoicing and payments
- Respond to phone and in-person enquiries with professionalism and empathy
- Maintain accurate patient records in Xestro, the patient management system
- Coordinate clinic flow and support doctors and clinical staff
- Liaise with optometrists and external healthcare providers
- Assisting with general administrative tasks as directed by the Clinic Director
Skills and Experience
- Experience in a specialist or surgical medical practice is preferred
- Strong interpersonal skills and a calm, organised approach under pressure
- High attention to detail and accuracy with patient administration
- Proficiency with Microsoft Office
- Experience with Xestro patient management system (highly regarded but not essential)
- A current (or willing to obtain) National Police Check
Culture
People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.
Benefits
- Competitive hourly rate + super (commensurate with experience)
- Birthday leave and company paid parental leave
- Reward and recognition and wellbeing programs
- Structured onboarding and full training from day one
- Opportunity to learn and develop, and grow your career with us
- A supportive and cooperative admin team
- Clear leadership and day-to-day support from the Clinic Director
- Convenient and accessible location