Customer Service Assistant / Administrator — Solar Industry

Inspire Energy is looking for a responsive, customer-focused Customer Service Sales Assistant / Administrator to join our team. This is a high-volume, rapid-paced role, you'll be the first point of contact for customers calling about solar quotes, installations, and service needs. Speed and follow-through matter here. Our customers expect a quick response, and you'll be responsible for making sure they get one, every time, tracked through our CRM. If you thrive on staying on top of a busy phone line, love solving problems on the spot, and take pride in never letting a customer fall through the cracks, this role is for you.

Key responsibilities

Answer and manage a high volume of inbound calls relating to solar quotes, installations, and after-sales service

Respond to customer enquiries (phone and email) promptly, in line with company response-time standards

Log and update every customer interaction accurately in the CRM system

Take ownership of customer issues through to resolution, following up proactively rather than waiting to be chased

Support the sales team with quote follow-ups, order processing, and general administration

Prepare regular reports on call volumes, response times, and resolution outcomes





Maintain accurate customer records and documentation across all systems

Provide general administrative support to the wider team as needed

About you

Previous experience in the solar industry is preferred but not essential

Experience in customer service, call centre, administration, or a similar high-volume phone-based role

Confident and clear communicator, comfortable handling a busy phone line

Genuine problem-solver, takes ownership of an issue and sees it through rather than passing it on

Comfortable working with a CRM system (training provided if needed)

Strong organisational skills with the ability to juggle multiple customers and priorities at once

High attention to detail and accuracy, particularly with data entry and records

A can-do, solutions-focused attitude — someone who stays calm and positive under a busy call load

Salary package of $70,000 – $80,000 + Superannuation, depending on experience

Full-time Monday to Friday, 8:30am – 4:30pm

Join a growing solar and renewable energy business

Supportive team environment with genuine ownership over your role

Opportunity to build skills across customer service, CRM management, and operations

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📌 Customer Service Assistant / Administrator — Solar Industry (New South Wales)
🏢 Inspire Energy
📍 New South Wales