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- Customer support and enquiries – via email, telephone and counter sales
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- Interpret customer requests for parts
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- Order entry and processing
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- Provide updates to customers on order status, pricing, product range and estimated delivery times
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- Provide assistance to external Sales and Warehouse teams as required
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About You – Skills, Experience And Qualifications
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- Demonstrate a passion for customer service, with previous retail and/or customer service experience
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- Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment
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- Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred
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- Excellent customer service and professional communication skills
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- Attention to detail and a 'can do' attitude
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- Confident computer skills, including the ability to learn an in-house ERP system
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- You may have an interest in cars, construction machinery, forklifts, tractors, and more.
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- You may have a service or parts background, or want to move away from working on the tools.
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What's In It For You
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You'll be part of a people-centric culture, where your well-being matters. We offer:
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- Recognition programs and incentives for your performance
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- The chance to join a dynamic global company that is a leader in its field
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- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
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- Health and Wellness program and company commitment to sustainable growth
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People are at our heart
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TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
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About TVH
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TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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📌 Parts Interpreter (New South Wales)
🏢 TVH
📍 New South Wales
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