Job Description

3 days ago Be among the first 25 applicants

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This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Director of Sales, HR, Finance & Business Operations

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Senior Manager – Customer Success (SaaS)

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Global Fintech Leader | High-Impact Strategic Role

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12-Month Contract with Strong Potential for Extension | Hybrid Work Environment | Sydney-Based

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Are you a strategic customer success leader with a proven track record in SaaS? This is your opportunity to step into a key role with a global Fintech organisation that's revolutionising how small to medium businesses operate.

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Backed by award-winning SaaS products and continued growth across the APAC region, this company is expanding their Sydney-based Customer Success team. Reporting directly to the Head of Customer Success APAC, you'll lead the design and execution of high-impact customer strategies to drive retention, loyalty and advocacy.

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Key Responsibilities:

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- Design and execute customer retention programs that combine digital solutions and human-led experiences.
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- Build strong, trust-based customer relationships that foster long-term loyalty and increase brand advocacy.
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- Optimise and scale existing programs to drive ecosystem growth, retention, and lead generation.
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- Leverage AI, data insights, and predictive modelling to proactively reduce churn and identify growth opportunities.
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- Collaborate across Sales, Product, Marketing, Analytics, and Data Science to ensure seamless, value-driven customer journeys.
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- Drive a culture of experimentation, testing new initiatives and quantifying their business impact before market rollout.
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- Work closely with Customer Experience Design to develop and implement detailed journey maps, execution playbooks, and success metrics.
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What You Bring:

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- SaaS industry experience in a similar senior customer success or retention strategy role.
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- Minimum 3 years of experience in customer strategy, journey mapping or experience design.
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- A commercially-minded leader who consistently exceeds retention and revenue goals.
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- Strong strategic acumen with the ability to align customer success initiatives to broader business goals.
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- A passion for operational excellence—you're hands-on, process-driven, and solution-oriented.
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- Exceptional stakeholder management and influence skills across cross-functional teams.
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- Tertiary qualifications in a relevant discipline or equivalent practical experience.
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Why Join?

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- Hybrid working – balance flexibility with collaboration
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- Work in a high-performing, values-driven team
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- Initial 12-month contract with genuine potential to convert to permanent (competitive salary $180K + super)
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- Be part of a trusted global Fintech brand making a real difference for SMEs
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Ready to make your next move?

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Click Apply Now or contact Toni on 0429 841 882 for a confidential conversation.

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Applications are being reviewed regularly – don't miss out on this rare opportunity to make a real impact!

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Customer Service, Strategy/Planning, and Project Managementn

Industries





Software Development and Internet Marketplace Platformsn

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📌 Manager of Customer Success (Saas) (New South Wales)
🏢 Salt
📍 New South Wales