- Delivering an excellent customer experience through the provision of routine service and maintenance to customers.
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- First time resolution is essential.
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- Ensure service paperwork and all appropriate documentation is accurate, completed and on time to ensure timely invoicing of customers.
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- Ensure effective implementation of policies and procedures relating to operations.
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- Support the Service department through compliance to the work schedule and participation in the call out roster.
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Tasks
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- Communicating with the customer
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- Advising the customer on potential improvements
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- Completing the service documentation
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- Communicating with the Project Manager, Service Coordinator/s and/or Administrators.
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- Installing electronic instruments and control systems
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- Adjusting, repairing, and replacing worn and defective parts and wiring
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- Maintaining machines, equipment and instruments
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- Examining and testing machines, equipment, instruments and control systems to diagnose faults
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- Advising users of correct operating procedures to prevent malfunctions.
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- Applying knowledge of electrical and electronic principles in commissioning and maintaining systems.
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- Interpreting drawings, training manuals, and instructions in order to perform duties.
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About the Candidate
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- Excellent problem solving, conflict resolution and analysis skills.
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- Be prepared to learn and actively deliver on an excellent customer experience for our clients.
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- Strong written and verbal communication skills
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- Knowledge and Certification of Gallagher and Avigilon - Desired
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- Knowledge and Certification of integrated security/access systems including Tecom and Concept.
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- Demonstrated knowledge of IP Networks
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- Demonstrated knowledge in a range of IP CCTV systems
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- A team player who professionally interacts and collaborates with colleagues at work.
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- A positive "can-do" attitude, adaptable and adaptable in a consistently developing environment.
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- Current Driver's Licence - Essential
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Experience
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- At least 2 years' experience in similar position., Suitable Certified Trade qualification or equivalent relevant experience
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