Job Description
Associate Operations Manage- Expression of Interest (EOI)
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We're looking for an experienced Associate Operations Manager to lead and develop Team Leaders and support teams within a fast-paced customer service environment. You will be responsible for driving operational performance, improving efficiency, managing stakeholders, and delivering exceptional customer and business outcomes.
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Key Responsibilities
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Lead, coach, and develop Team Leaders and operational teams.
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Drive performance against SLAs, KPIs, quality, and customer experience targets.
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Identify and implement process improvement initiatives to enhance productivity and efficiency.
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Monitor operational metrics and provide insights to improve business performance.
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Manage workforce planning, resource allocation, capacity, and budgets.
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Ensure compliance with company policies, client requirements, and industry regulations.
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Build strong relationships with clients and internal stakeholders.
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Act as a key escalation point for operational issues and risks.
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Deliver regular performance reporting to senior leadership.
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About You
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Proven experience in Contact Centre, Customer Service, or Operations Management.
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Solid leadership and people management capabilities.
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Experience managing Team Leaders and large operational teams.
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Strong analytical, problem-solving, and decision-making skills.
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Excellent stakeholder and client relationship management skills.
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Experience managing KPIs, SLAs, workforce planning, and operational budgets.
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Ability to work in a fast-paced, results-driven environment.
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Why Join Us?
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Lead a high-performing operations team.
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Make a direct impact on customer and business outcomes.
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Work with senior stakeholders and major clients.
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Excellent career growth opportunities within a global organization.
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This is an Expression of Interest (EOI) opportunity. We are building a talent pool of experienced Operations Leaders for anticipated current and future opportunities across our customer service and contact centre operations.
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Unlock job insights
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Hirer responsiveness Salary match Number of applicants
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Information Technology Services 1,001-5,000 employees
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Our positioning represents the new connected world, offering cutting-edge and customer-centric services and solutions integrating technology with business, thereby enabling Enterprises, Associates and the Society to Rise.
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Source: this is an extract from the company's own website
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Our positioning represents the new connected world, offering innovative and customer-centric services and solutions integrating technology with business, thereby enabling Enterprises, Associates and the Society to Rise.
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Source: this is an extract from the company's own website
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📌 Associate Operations Manage- Expression of Interest (EOI) (Victoria)
🏢 @
📍 Victoria