Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions. With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and clear career pathways. Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.
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About The Role
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We're looking for multiple Customer Support Consultants to join the team on a 6-month fixed-term contract, supporting two business-critical projects ahead of a major regulatory deadline. You'll be the first point of contact for customers, handling inbound enquiries, resolving account-related questions and delivering an exceptional customer experience. Full training is provided, making this an excellent opportunity to build your skills and gain experience with a leading fintech organisation.
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Duties
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- Manage inbound customer enquiries via phone and email
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- Assist customers with payment and account-related queries
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- Deliver outstanding customer service while meeting quality standards
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- Accurately update customer information across internal systems
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- Escalate complex enquiries to specialist teams where required
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- Build strong customer relationships through explicit and empathetic communication
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- Contribute to a collaborative, high-performing team
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Skills & Experience
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- Previous experience in a customer service or contact centre environment
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- Excellent communication and interpersonal skills
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- A genuine passion for helping customers
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- Strong problem-solving ability and attention to detail
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- Confident learning new systems and working in a fast-paced environment
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- Financial services experience is advantageous but not essential
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- Available to work one in every three weekends following the initial training period
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Benefits
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- 6-month fixed-term contract with an immediate start
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- Comprehensive paid training and structured onboarding
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- Hybrid working available once you've completed training and are confident in the role
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- Join a supportive team with ongoing coaching and development
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- Gain valuable experience with one of Australia's leading fintech organisations
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- Multiple positions available with excellent exposure to the fintech industry
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At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
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📌 Customer Service Consultant (New South Wales)
🏢 Lotus People
📍 New South Wales
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