Job Description

Responsibilities

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- Provide after-hours call-out assistance and call-back availability when rostered on duty.
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- Conduct overnight field trips to service breakdowns, maintenance and customer support.
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- Promote and sign up medium to long-term customers under the Air Cover preventive maintenance plans.
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- Provide customer support (internal and external) for assigned equipment.
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- Complete all documentation and administrative requirements.
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- Pass sales leads onto sales staff.
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- Achieve weekly and monthly productivity targets.
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- Ensure company owned equipment and premises are kept clean, presentable and serviceable.
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- Train, support, coach and mentor new and existing colleagues.
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- Install, repair and maintain the range of compressors.
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- Contribute to the coordination, support and day-to-day running of the GD Service Business Team.
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- In the event of a breakdown, test equipment/systems and carry out fault-finding and repairs.
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- Carry out technical preventive maintenance and general service work.
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- Ensure that servicing sites are left clean and tidy.
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- Conduct risk assessment and ensure the working environment is secure at all times.
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- Maintain safety compliance with relevant legislation and regulations.
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- Eliminate risks in the working environment through housekeeping and collaboration with the customer's line manager.
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- Promote and support reporting of incidents such as near-miss, accidents or equipment damage using the reporting system.
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- Participate and conduct safety audits for assigned areas.
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- Submit risk assessments and Job Safety Analysis within 48 hours of completion.
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- Submit timesheets daily of hours worked, work conducted, location and job number.
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Key Competencies

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- Knowledge of compressors or similar equipment is essential.
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- Ability to converse and communicate technical and product information to customers, both internal and external.
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- Intermediate computer skills (Word, Excel, PowerPoint).
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- Demonstrated analytical and problem-solving skills, able to determine root cause.
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- Organised self-starter.
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- Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
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📌 Field Service Tech (Fairfield)
🏢 Ingersoll Rand
📍 Fairfield