We're looking for an Application Support Analyst with 2+ years experience to join our Technology Solutions team. The role supports a broad range of applications (finance, workforce planning, asset management, etc.) with end‐user support, system configuration and continuous improvement initiatives.
n
Responsibilities
n
n
- Level 1 and Level 2 end‐user support management.
n
- User training and demonstrations.
n
- User/security management and system configuration.
n
- New site implementations.
n
- Testing of new system enhancements.
n
n
What We Offer
n
n
- Be part of a global leader in integrated facilities services.
n
- Work with passionate professionals committed to excellence.
n
- Competitive salary package and career development opportunities.
n
n
What You'll Bring
n
n
- Tertiary qualifications in a business or IT related discipline.
n
- 2+ years experience in applications support.
n
- Proficient with relevant software development tools and processes such as Jira, SDLC and CI.
n
- Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes.
n
- Strong stakeholder management, time management and organisational skills.
n
- A robust commercial appreciation for applications and their role in business solution delivery.
n
- Ability to identify and facilitate issue resolution to ensure 'fit‐for‐purpose' outcomes.
n
n
Essential Compliance Requirement
n
Australian Citizen & ability to gain a Defence Baseline Clearance.
n
n
- Experience in projects.
n
- Experience with Asset Management or Field Service Management technology implementation.
n
- Strong experience with Microsoft desktop suite, Microsoft Project.
n
- SDLC management, directly or through vendor partners.
n
- Experience in Business Intelligence or Analytics delivery.
n
n
Job Details
n
n
- Seniority level: Not Applicable
n
- Employment type: Full-time
n
- Job function: Information Technology
n
- Industries: Facilities Services and IT Services and IT Consulting
n
n
How to Apply
n
Click on the 'apply' link and complete the online application.
n
Our Commitment
n
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
n
Please note: No agency applications are accepted.
n
Learn more about ISS in Australia and New Zealand on our website.
#J-18808-Ljbffr
📌 Application Support Analyst (Victoria)
🏢 ISS Facility Services Australia and New Zealand
📍 Victoria
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.