Job Description

Overview

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A growing tech-enabled service company focused on digital collections in the financial services sector. The company has a flat, non-hierarchical structure with teams divided into strategy, execution, and creative functions, emphasizing a startup-like culture of agility and hands-on work.

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What they offer you

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- Collaborative and close-knit creative team environment, working directly with a designer and led by an engaged head of marketing
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- Opportunity to work with cutting-edge tools to enhance content creation and strategy
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- Chance to influence and help build out content strategy and workflows within a growing marketing function
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- Supportive culture valuing team fit and emphasizing a strong, team-based work energetic
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Location

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Hybrid flexibility in Charlotte NC

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What you will do

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- Develop and refine content strategies that align with brand voice, compliance standards, and marketing goals across email, SMS, push, and web.
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- Write, edit, and optimize content using AI tools like ChatGPT, with a strong focus on clarity, empathy, and email deliverability best practices.
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- Collaborate cross-functionally with design, tech, and marketing teams to ensure cohesive, compliant, and visually aligned messaging.
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- Manage content creation workflows using tools like Figma, ensuring all assets meet brand, regulatory, and strategic standards.
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- Monitor and optimize performance through A/B testing, KPI tracking, and continuous message refinement.
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How you are qualified

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- 4-5+ years of copywriting experience in regulated industries such as financial services, healthcare, or collections.
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- Deep understanding of email marketing best practices
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- Proficiency with publishing and design tools (Figma or similar), CMS platforms, and email analytics tools.
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- Demonstrated use of AI tools like ChatGPT to enhance content quality, efficiency, and relevance.
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- Strong writing, editing, and QA skills with the ability to balance creativity, empathy, and strategic messaging in consumer-facing communications.
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- Portfolio or writing samples is highly preferred
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- Ability to work collaboratively within a small creative team and adapt to evolving content strategies
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- Knowledge compliance standards (e.g., FDCPA, GDPR), and the financial services or consumer lending landscape is highly preferred.
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Seniority level

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Associate

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Employment type

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Full-time

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Job function

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Writing/Editing and Marketing

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📌 Content Specialist (Email/SMS) (Charlotte Bay)
🏢 Accruepartners
📍 Charlotte Bay