Lisa Grice Pty Ltd is seeking an experienced, organised and genuinely personable Customer Experience/Sales Coordinator to work within Southern Removals & Storage at our Moss Vale office. You’ll be the go-to person for customers from their initial enquiry through to their move, ensuring prompt communication, accurate information and consistent follow-up.

This is more than a phone-answering role—we’re looking for someone who takes ownership, notices what needs doing, follows things through and genuinely enjoys making the customer experience easier. If your instinct is to think, “I’ll sort that,” you’ll fit in well here.

Key responsibilities

Respond to customer enquiries by phone and email

Follow up quotes, enquiries and outstanding customer actions

Keep customers informed before, during and after their move

Prepare in-house quotes and pricing once trained

Convert appropriate enquiries into bookings

Send customers the correct information at each stage of their move

Maintain accurate booking and customer records

Check in proactively rather than waiting for customers to chase us

Resolve routine customer concerns and know when something genuinely needs escalation

Liaison with operations and branch teams when customer requirements change

Spot opportunities for additional or future work and follow them through

Help us improve the way we communicate with, and look after our customers

As your knowledge of the removals industry develops, there will also be an opportunity to learn onsite assessments and quoting.

About you

Experienced in a customer-focused, coordination role

Experience in transport, logistics or another fast-paced,



customer-focused service environment is highly transferable

Warm, friendly and confident dealing with people

Highly organised and good at following things through

Comfortable and natural on the phone

Able to manage competing priorities without losing your head

Confident learning systems, processes and pricing

Capable of making sensible decisions without needing constant direction

Proactive rather than purely reactive and calm when plans change

Comfortable with follow-up and sales conversations

Genuinely cares about providing excellent customer service

Confident with Microsoft Office, CRM/booking systems and AI tools, with strong digital organisation and the ability to learn new software quickly.

Accurate with high attention to detail, especially when entering customer information, preparing quotes and sending written communication

About Southern

Southern Removals & Storage is an established removals and storage business operating across multiple locations.

We’re a practical, experienced team and the work is diverse. No two days in removals are exactly the same.

This role is being created because customer experience matters to us and we want one capable person to genuinely own it.

You’ll have the opportunity to learn a lot about the business, work closely with our operations team and progressively make the customer-service function your own.

This is primarily an office-based role. Customers regularly visit our office and close collaboration with our operations team is important, so we’re looking for someone who enjoys being part of an in-person team.

#J-18808-Ljbffr

📌 Customer Experience/Sales Coordinator (Moss Vale)
🏢 Lisa Grice
📍 Moss Vale