MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation.Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Victoria, Queensland and the ACT.

About the Role

MTC has an exciting opportunity for a motivated Customer Care Officer to join our Customer Care Division on a 6-month contract. This role is ideal for someone with experience in both inbound and outbound call centre environments and a passion for delivering exceptional customer service.

As part of our Customer Care team, you will play a critical role in responding to inbound, outbound and digital enquiries from existing and prospective clients regarding MTC Future Ready products and services. The position offers the opportunity to quickly develop a specialised skill set, with clear pathways for growth and increased responsibility, supported by comprehensive training to ensure you feel confident and successful in your new role from day one.

- Be the first point of contact for all customers of MTC, proving information and high level of service.
- Conduct outbound calls to MTC leads, prospects, customers, and referrers.
- Provide administrative support to enable the timely and efficient delivery of MTC programs.

About You

To succeed in this role, you will have:

- Experience in a contact centre or office environment.
- Computer literacy and data entry skills.
- A customer focused mentality with a desire to deliver great service every time.
- Self-motivated with the ability to communicate with a broad demographic of customers.
- You have strong communication skills, both verbal and written,



and can convey information clearly and professionally.
- Have exceptional interpersonal skills including listening, questioning, and building rapport.
- Work well as part of a team to promote a productive, inclusive, and positive team culture.
- Adaptable and comfortable switching between inbound and outbound campaigns.
- Able to respond and adapt to high work demands while maintaining your quality and productivity.

Why Choose Us

For us, its more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you'll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal chance employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great perks when you join the MTC team:

- Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
- Access to retail and lifestyle discounts and benefits
- ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
- Career growth and development opportunities including comprehensive on the job training
- Recognition and Reward scheme including regular peer nominated Awards
- Employee Assistance Program with access to free confidential counselling
- Free flu vaccinations and other health and wellbeing initiatives
- Flexible working arrangements
- Paid Parental leave

#J-18808-Ljbffr

📌 Customer Care Officer (Bankstown)
🏢 MTC FutureReady
📍 Bankstown