Job Description

Horner Recruitment is proud to be partnering Salvation Army Housing to assist source and appoint an experienced and values-driven General Manager of Housing Services to lead the strategic development and national delivery of its housing services portfolio.

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We welcome and encourage interested internal staff members to apply for this important role.

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This executive role offers the opportunity to shape supportive tenancy models, influence social housing practice, and drive meaningful outcomes for vulnerable communities across Australia.

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Reporting to the executive leadership team, you will be accountable for the development and delivery of a national Supportive Tenancies Framework and service delivery model. You will provide leadership across a geographically dispersed portfolio, ensuring consistent, high-quality services aligned to a standardised Model of Care, regulatory requirements and industry best practice.

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What you will be doing

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As General Manager of Housing Services, you will:

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- Develop and implement the Housing Services Strategy and objectives in alignment with organisational priorities, service mission and Board approved initiatives.
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- Lead state and regional housing teams through senior line managers, building capability, succession and a strong safety culture.
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- Advance workforce planning strategies including capability uplift, and succession planning.
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- Build and maintain excellent relationships with government, Board, internal stakeholders and external partners to support service delivery, advocacy and growth opportunities.
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- Contribute to external industry discussions, advocacy and policy development at state and national levels.
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- Oversee operational performance and prepare executive and Board-level reporting on key metrics, insights, risks and opportunities.
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- Foster Safety, Health & Wellbeing,



and serious Client Response Frameworks within Housing Services.
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- Drive continuous improvement across service delivery, quality assurance, compliance and regulatory obligations.
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- Partner with Finance and Infrastructure teams to manage budgets, optimise revenue, minimise vacancies and oversee maintenance planning across the housing portfolio.
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To be successful

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You are a collaborative and strategic leader with deep experience in social or community housing and a strong understanding of the regulatory environment. You will bring a balance of commercial acumen and purpose-driven leadership, with the credibility to influence at executive, government and community levels.

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You will ideally bring:

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- A tertiary qualification and/or a significant body of senior leadership experience in business, social housing management or community service programs at a senior level.
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- Demonstrated experience in strategic planning, financial management and performance management in a social housing context.
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- Strong knowledge of national and state housing policy, regulatory requirements, and best practices in social housing management including knowledge of relevant legislation, housing programs, and tenant rights.
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- Proven experience building partnerships with government agencies, community organisations, and other key stakeholders.
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- Evidence of commitment to continuous personal and professional development.
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- Proven capacity and availability for significant and regular national travel essential.
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Postgraduate qualifications (MBA, Master of Social Work or similar) and experience leading senior leaders are highly regarded.

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What's on offer

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- An attractive salary package (including Not for Profit Organisation Salary Packaging Tax Benefits) commensurate with the qualifications, experience and skills of the successful candidate.
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- Generous paid parental leave (12 weeks for primary carers).
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- Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs.
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- Versatile working arrangements.
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- Access to EAP and health and wellness initiatives.
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- A rewarding, purpose-driven career that makes a positive and lasting social impact.
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How to apply

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If you're excited about this opportunity and possess the desire and work ethic to match, please submit your resume and cover letter to [email protected].

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For a confidential discussion prior to submitting your application, please contact Phil Webster on 0431 779 552.

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Applications will close at close of business Friday 05th June 2026.

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Note: The successful applicant must hold a current Driver's Licence, possess a relevant state Working with Children Check and consent to complete a National Police Criminal Record Check.

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At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

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We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.

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📌 General Manager - Housing Services (Victoria)
🏢 Horner Recruitment
📍 Victoria