AO3 Program Support Officer - Infrastructure & Transport

Location: Buderim, QLD
Contract: Approx. 3 years, based on the 5,960 total hours stated in the request
Pay: $57.27 - $63.53 p/h including super
Work type: Full time
Work arrangement: Onsite / hybrid, with specific arrangements agreed with your supervisor on a case-by-case basis
Police check: A National Police Check is required

About the Role

Join our State Government client in a hands-on program support role within a governance and stakeholder team. You will help keep priority correspondence, records, reporting and day-to-day operations moving accurately and on time. You will also have scope to improve processes, solve practical problems and strengthen the systems the team relies on.

What You'll Be Doing

- Triage executive correspondence, enquiries and requests from a shared high-volume inbox
- Provide responsive administrative and operational support across the team
- Maintain and improve systems, databases, reporting tools and communication channels
- Support governance, compliance and accurate record-keeping
- Compile information for reports, dashboards and senior stakeholder updates
- Coordinate materials, stakeholder records and administration for community engagement activities




- Build productive relationships and provide practical assistance to colleagues
- Identify process inefficiencies and contribute to better ways of working

What You Bring (Essential Criteria)

- You've managed busy, high-volume inboxes and produced accurate professional correspondence
- You can prioritise competing work and meet deadlines without losing the detail
- You've supported administrative, governance and record-keeping processes
- You've maintained databases, reporting tools or other operational information systems
- You can investigate problems and find practical solutions
- You provide responsive, customer-focused support to a wide range of stakeholders
- You're confident using Microsoft Office, including Teams and SharePoint
- You're an Australian citizen
- You can complete a National Police Check

Nice to Have (Desirable Criteria)

- Experience identifying and implementing process improvements
- Queensland Government or broader public-sector experience
- Stakeholder management, communications or community engagement support experience
- Transport, roads or infrastructure-sector exposure

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