Job Description

Overview

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A Dymocks' education company, Dymocks Tutoring is looking to be the market leader in tutoring services for Primary and High School students. If you'd like to be involved in a new business committed to great student outcomes, get in touch today.

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Responsibilities

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- Taking customer sales calls
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- Responding to customer service enquiries, including support with enrolments and access to online systems
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- General administration related to sales and customer service
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- Keeping the hub locations in order to present the brand well to current and prospective customers
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- Working as part of a team to ensure that shifts across locations are effective and complete allocated tasks
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Qualifications

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- Genuine, friendly, vibrant and welcoming personality
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- A love of sales and meeting customer needs
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- Excellent time management and organisational skills
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- Good written communication skills and a high degree of attention to detail
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- Must have or be able to obtain a current Working with Children Check or equivalent
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- High level of proficiency with office productivity software
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Desired Qualifications

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- Proficiency in Mandarin (highly desirable but not essential)
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Location

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This role will cover any of our five hubs: Parramatta, Burwood, Chatswood, Epping, and Hurstville, each conveniently located within walking distance of its respective train station.

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Sales and Customer Service Officers are expected to be versatile and capable of working across multiple hubs. While you will have a primary location based on your preference, you will also be available to support other hubs as needed.

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Hours and Remuneration

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- Monday to Friday: 3 pm to 8:30 pm
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- Saturday and Sunday: 8:30 am to 6 pm
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- Mixed weekday and weekend shifts (e.g., Sunday to Wednesday or Wednesday to Saturday, inclusive)
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The business operates during school terms on the same hours. Leave is generally limited to school holidays, with a 3‐week mandatory shut‐down over Christmas.

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Pay and Conditions

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This role is covered by the Miscellaneous Award.

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Eligibility

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You must have the right to work in Australia and provide evidence of this to us.

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📌 Sales and Customer Service Officer (New South Wales)
🏢 Dymocks Tutoring
📍 New South Wales