NAB is looking for a Fraud Assist Analyst to join their team in Melbourne. This full-time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support. The first 12 weeks involve on-site training before transitioning to a flexible hybrid work arrangement.
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The ideal candidate will have proven customer service experience and a strong ability to manage challenging situations with empathy. A structured work setting and strict adherence to schedules are necessary for success in this role.
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📌 Fraud Support Specialist - Hybrid, Inbound Calls & Prevention (Victoria)
🏢 NAB
📍 Victoria
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