DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com
We are looking for an experienced Client Success Manager to join the team in Melbourne/Geelong.
- Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts.
- For their client, they are the key representative the delivery organisation and are responsible for coordinating all activities and personnel within their account(s).
- CSMs are core to the development and delivery of strategic objectives and financial goals.
Qualifications
- Advanced degree in Computer Science, Engineering, Business, or related field, or equivalent senior experience
- 8+ years in technology service delivery and leadership roles
- Experience with government clients preferred
- Strategic planning and execution
- Leading large, diverse teams
- Financial management (P&L;, cost optimisation)
- Complex problem-solving across functions
- Executive client engagement and escalation management
Core Responsibilities
- Serve as the executive Single Point of Contact for all account delivery
- Mobilise and align delivery teams to meet client objectives and contractual commitments
- Lead resolution of critical incidents and high-risk projects
- Oversee performance against SLAs, financial targets, and client satisfaction
- Drive continuous improvement and strategic growth for the account
- Prepare and deliver executive presentations for key governance forums
Success Metrics
- Contractual and financial performance
- Proactive issue resolution
At DXC Technology, we believe robust connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.