Job Description

About the Opportunity

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We have an exciting opportunity for an ICT Support Officer to join a leading educational organization on a 12-month contract. You'll be working with a variety of technology and providing on-site support across multiple locations. The technology you will work with is diverse, making this a dynamic role with the opportunity to develop your skills.

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Your Responsibilities

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- Provide on-site support and service to staff and students across multiple sites.
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- Ensure all assigned support requests are promptly resolved (Level 1 and 2 support).
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- Provide incident response and diagnostic support for users and incidents raised.
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- Deploy, configure, upgrade and support devices including desktops, laptops, tablets, and peripherals.
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- Install, configure, upgrade and support services including operating systems (MacOS, iOS, and Windows), applications, and systems (e.g., Microsoft 365).
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About You

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You'll be a excellent fit within the ICT Support Officer role if you have a customer-centric approach, along with excellent interpersonal and communication skills.

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You'll need:

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- ICT experience in a similar role, with exposure to a broad range of technologies.
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- Experience with and sound knowledge of general operating systems and software (Apple and Microsoft technologies).
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- Expertise in problem-solving and troubleshooting.
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- A strong ability to communicate with a diverse range of individuals.
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- A track record of delivering quality service to users.
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- Relevant qualifications and industry certifications will be advantageous.
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- A current driver's license.
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Additional Information

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The successful candidate will be required to undergo a screening process, which includes a Working with Children Check. For questions or queries, please contact [email protected].

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Seniority level

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- Not Applicable
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Employment type

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- Contract
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Job function

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- Information Technology
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Industries

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- IT Services and IT Consulting
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📌 ICT Support Officer (South Australia)
🏢 Emanate Technology
📍 South Australia