Job Description

If you're passionate about developing people, enjoy working in fast-paced operational environments and love the balance of facilitating engaging workshops while partnering with leaders to improve performance, this could be your next career move.

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We're looking for a Learning & Development Coordinator to support operational teams throughout Queensland. You'll become a trusted partner to frontline leaders, delivering practical learning solutions that strengthen capability, improve customer experience and support business performance.

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This is a role where you'll be out in the business, working directly with people, understanding operational challenges and creating learning that delivers real results.

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Why You'll Love This Opportunity

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- Drive learning across a thriving Queensland network with the autonomy to manage your own schedule.
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- Enjoy a genuine blend of facilitation, coaching, operational partnering and program coordination.
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- Competitive salary + super + fully maintained vehicle + performance bonus.
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What You'll Be Doing

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- Working alongside Operations Managers and the national Learning & Development team, you'll play a key role in developing capable, confident teams.
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- Your days will include:
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- Delivering engaging onboarding programs for new employees.
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- Facilitating workshops covering customer experience, sales, operational procedures and business systems.
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- Coaching frontline employees and leaders to build capability and confidence.
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- Identifying performance trends and developing practical learning solutions.
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- Partnering with operational leaders to improve business outcomes through learning.
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- Developing and updating training resources, facilitator guides and online learning content.
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- Coordinating learning schedules, reporting, attendance tracking and learning systems.
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- Supporting the ongoing development of digital learning programs and continuous improvement initiatives.
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Who We're Looking For

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You may already be working in Learning & Development or perhaps you've built your career within Human Resources and discovered a passion for developing people.

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Most importantly, you're someone who enjoys building relationships, thrives in operational environments and believes excellent learning should be practical, engaging and memorable.

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You'll bring:

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You'll Bring

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- 2-3 years' experience within Learning & Development or HR with learning exposure.
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- Prior experience within the tourism, hospitality, travel, aviation, accommodation or similar customer-facing multi-site service environment where developing frontline teams is central to business success.
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- Confidence facilitating workshops, training sessions and group presentations.
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- Strong coaching and stakeholder engagement skills.
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- Excellent organisation and administration capabilities.
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- The ability to manage multiple priorities across a geographically dispersed workforce.
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- Experience using Learning Management Systems such as Workday Learning, 360Learning or similar is highly regarded.
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- Candidates from hospitality, tourism, aviation, retail, customer service or other operational environments are encouraged to apply.
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Why This Role Stands Out

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This isn't a role where you'll spend every day behind a desk.

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You'll be travelling throughout Queensland, partnering with operational leaders, coaching employees in real workplace environments and helping shape the capability of teams that deliver exceptional customer experiences every day.

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If you're looking for a career where your work has visible impact, your ideas are valued and no two locations are ever quite the same, we'd love to hear from you.

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📌 L&D Coordinator (Queensland)
🏢 Arrow Group
📍 Queensland