Job Description

Administration Traineeship - Customer Service, Records & Governance

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Job Openings Administration Traineeship - Customer Service, Records & Governance

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About the job Administration Traineeship - Customer Service, Records & Governance

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Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.

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This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

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About the Inclusive Traineeship Program

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The program combines:

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- Formal training
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- Supported onboarding
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- Ongoing qualified support
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About This Role – Customer & Governance Services

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These roles involve interaction with customers or internal stakeholders, supported by:

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- Clear scripts and procedures
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- Team supervision
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The environment may be busy at times but is well structured.

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Key Responsibilities

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Depending on the team, you may:

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- Respond to enquiries (phone, email or in person)
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- Manage documents and records
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- Track requests and correspondence
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- Update systems accurately
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- Escalate complex matters appropriately
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This Role May Suit You If You:

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- Like helping people or problem solving
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- Want to build communication confidence
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- Are comfortable learning scripted responses
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- Prefer having clear guidance and support
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📌 Administration Traineeship - Customer Service, Records & Governance (New South Wales)
🏢 Ability Advocates
📍 New South Wales