Job Description

Senior Functional Consultant - Microsoft Dynamics 365 CE

n

Location: Sydney, NSW (3 days per week in office)

n

Employment Type: Permanent, Full-Time

n

Salary: $165,000 - $180,000 + Super + Bonus

n

Interview Process: Active hiring process with interviews taking place now. The client is moving quickly and looking to secure the right candidate ASAP.

n

The Opportunity

n

An established Microsoft-focused consulting business is seeking an experienced Senior Functional Consultant to lead the delivery of Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform projects across enterprise clients.

n

This is an opportunity to join a high-performing consulting team delivering large-scale digital transformation initiatives, working with senior stakeholders and helping organisations modernise customer engagement, service delivery, and business processes through the Microsoft ecosystem.

n

The role offers strong career progression, exposure to complex enterprise projects, and the opportunity to work alongside some of the most experienced Dynamics professionals in the market.

n

Key Responsibilities

n

Business Analysis & Requirements Management

n

n
- Lead discovery workshops, business analysis activities, and fit-gap assessments.
n
- Facilitate stakeholder workshops and process design sessions.
n
- Gather, document, and manage business requirements throughout the project lifecycle.
n
- Develop user stories, process maps, acceptance criteria, and functional specifications.
n
- Ensure alignment between business objectives and delivered solutions.
n

n

Solution Design

n

n
- Lead functional solution design across Dynamics 365 CE and Power Platform implementations.
n
- Recommend best-practice, out-of-the-box functionality before considering customisation.
n
- Produce Functional Design Documents (FDDs) and detailed solution specifications.
n
- Collaborate with technical teams to ensure scalable and maintainable solutions.
n




- Support solution governance and design approval processes.
n

n

Stakeholder Management

n

n
- Act as the key functional contact for business stakeholders.
n
- Run design reviews, solution demonstrations, and validation workshops.
n
- Present recommendations, risks, assumptions, and business impacts to senior audiences.
n
- Manage stakeholder expectations throughout project delivery.
n

n

Agile Delivery

n

n
- Support backlog management, sprint planning, and prioritisation activities.
n
- Work closely with Project Managers, Architects, and Development teams.
n
- Monitor risks, dependencies, and delivery milestones.
n
- Contribute to governance and steering committee activities where required.
n

n

Testing & Quality Assurance

n

n
- Define test strategies and acceptance criteria.
n
- Support SIT and UAT activities.
n
- Review test cases and validate business outcomes.
n
- Assist with defect management and resolution.
n
- Ensure solutions meet agreed business requirements and quality standards.
n

n

Deployment & Hypercare

n

n
- Support release planning, go-live activities, and business readiness.
n
- Coordinate end-user training and knowledge transfer.
n
- Provide leadership during post-go-live support and hypercare phases.
n
- Drive continuous improvement and lessons learned initiatives.
n

n

Skills & Experience Required

n

n
- Minimum 8 years' experience delivering Microsoft Dynamics CRM / Dynamics 365 CE solutions.
n
- Experience leading multiple end-to-end Dynamics 365 CE implementations.
n




- Strong workshop facilitation and stakeholder management experience.
n
- Proven ability to produce Functional Design Documents, User Stories, Process Maps, and Solution Specifications.
n
- Strong understanding of Agile and Waterfall delivery methodologies.
n
- Excellent communication, consulting, and presentation skills.
n
- Demonstrated experience managing requirements across complex enterprise environments.
n

n

Preferred Experience

n

n
- Experience within Banking, Financial Services, Insurance, Wealth Management, or other regulated industries.
n
- Experience working on enterprise-scale transformation programs.
n
- Understanding of customer onboarding, customer servicing, complaints management, case management, and sales processes.
n
- Microsoft Dynamics 365 and Power Platform certifications.
n
- Experience working with clients across Australia and the wider APAC region.
n

n

Technology Stack

n

Dynamics 365

n

n
- Dynamics 365 Sales
n
- Dynamics 365 Customer Service
n
- Dynamics 365 Customer Insights / Journeys
n
- Customer Voice
n

n

Power Platform

n

n
- Power Apps
n
- Power Automate
n
- Power BI
n
- Power Pages
n
- Copilot Studio
n

n

Additional Exposure (Desirable)

n

n
- Dataverse
n
- Azure Integration Services
n
- APIs & Web Services
n
- Azure DevOps
n
- JavaScript Customisations
n
- Plugins & Custom Workflows
n
- PCF Controls
n

n

What's On Offer?

n

n
- Salary package of $165,000 - $180,000 + Super + Bonus
n
- Additional bonus available for candidates currently employed by leading Microsoft Dynamics consulting partners
n
- Hybrid working model with 3 days per week in the Sydney office
n
- Exposure to large-scale Dynamics 365 and Power Platform transformation programs
n
- Strong career progression opportunities
n
- Cooperative and highly experienced consulting team
n
- Ongoing certification support and professional development
n

#J-18808-Ljbffr

📌 Senior Functional Consultant (New South Wales)
🏢 Tenth Revolution Group
📍 New South Wales