Job Description

Lead and manage front-of-house operations at the venue.Ensure exceptional customer service and efficient daily operations.Coordinate staff management, training, and venue events., Team Leadership & Venue Operations

Manage the day-to-day operations of the venue, including the restaurant, bars, and function spaces.Lead, supervise and motivate a team of 10+ hospitality employees, ensuring exceptional customer service and efficient daily operations.Coordinate staff rosters, monitor performance, provide coaching and assist with recruitment and training.Ensure all shifts operate efficiently while maintaining high service standards.

Operational & Business Management

Manage labour costs, wages, stock control, purchasing and inventory.Monitor daily trading performance and implement strategies to improve operational efficiency and profitability.Ensure compliance with liquor licensing, food safety, WHS legislation and company policies.Maintain venue presentation, cleanliness and operational standards.

Customer Experience

Deliver exceptional customer service and promptly resolve customer enquiries and complaints.Oversee reservations, group bookings and daily service operations.Ensure food and beverage service consistently meets The Exchange Hotel's quality standards.

Functions & Events





Coordinate the successful delivery of private functions and special occasions.Liaise with clients and internal teams to ensure events are delivered professionally and exceed customer expectations.Support the operation of major entertainment events including live music, DJs and promotional nights.

Marketing & Business Development

Assist in implementing venue promotions, seasonal campaigns and special events.Support initiatives that increase customer engagement, repeat visitation and venue revenue.

About the Candidate

We are currently seeking an experienced and motivated Hospitality Manager to lead our front-of-house operations and help drive the continued success of our venue., At least 1 year of experience in a Hospitality Manger, Hotel Manager, Venue Manager, Operations Manager or similar management role.Robust leadership experience within a hotel, restaurant, bar or large hospitality venue.Demonstrated experience managing staff, rostering, stock control, purchasing, budgets and daily venue operations.Experience coordinating functions, events or entertainment venues.Excellent communication, organisational and customer service skills.Strong problem-solving ability and the capacity to perform under pressure.A genuine passion for hospitality and creating outstanding customer experiences., Budget management

- Conflict Resolution
- Customer service
- Event Delivery
- Event planning
- Food safety compliance
- Leadership
- Marketing Support
- multitasking
- Organisation skills
- Problem solving

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📌 Hospitality Manager (Lismore City Council)
🏢 Everi Pty
📍 Lismore City Council