Job Description

Key Responsibilities:

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- Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
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- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
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- Support network device installations such as routers, switches, access points, and cabling.
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- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
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- Collaborate with remote support and service desk teams to ensure timely resolution.
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- Maintain accurate logs of dispatch calls, asset details, and work completion reports.
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- Coordinate with vendors or third-party support teams when needed.
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- Ensure all activities adhere to client SLAs and ITIL processes.
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Required Skills & Experience:

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- 2 to 5 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
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- Solid knowledge of Windows OS, O365, Active Directory,



and common desktop applications.
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- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
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- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
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- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
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- Excellent communication and coordination skills.
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- Must have a valid driver's license and willingness to travel to client sites.
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Work Scope:

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- On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
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- Reporting: Regional Service Delivery Manager / Project Coordinator.
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Intersted candidate can drop your CV To [email protected]

#J-18808-Ljbffr

📌 Network/IT Smart Hand support (New South Wales)
🏢 Preferable - Crafting Careers
📍 New South Wales