Job Description

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Global Talent Acquisition | APAC, Australia Recruitment | ATS & Sourcing Tools | Stakeholder Management | Recruitment Analytics

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Job Title: Customer Support Engineer – ADMS/EMS/SCADA

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Location: Sydney or Melbourne, Australia (Preferred)

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Job Type: Full-Time | On-Call Rotation Support

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Role Summary:

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We are looking for an experienced Customer Support Engineer to support GE ADMS/EMS platforms including PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra systems. The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications. You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients.

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Key Responsibilities:

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- Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems.
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- Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds.
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- Work in on-call rotation for emergency support outside business hours.
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- Diagnose and resolve intermediate to advanced technical problems across hardware, software, and network layers.
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- Collaborate with engineering teams to escalate and resolve complex product defects.
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- Mentor junior staff and share knowledge via documentation and training.
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- Maintain personal case load and ensure timely follow-ups with customers.
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- Write technical documentation and contribute to knowledge base systems.
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- Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues.
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Technical Skills Required:

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- Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra.
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- Strong knowledge of SCADA, DMS, OMS, and grid modeling tools.
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- Familiarity with both Transmission and Distribution electrical grids.
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- Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra.
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- Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls).
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- Understanding of NERC CIP standards and compliance practices.
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Soft Skills:

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- Strong communication and customer engagement skills.
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- Ability to work independently with minimal supervision.
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- Leadership skills to strategize and solve recurring problems.
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- Excellent analytical and troubleshooting abilities.
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- Positive attitude in high-pressure situations.
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Seniority level

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Seniority level

Associaten

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Information Technologyn

Industries

Technology, Information and Median

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📌 Customer Support Engineer (New South Wales)
🏢 PeopleLogic
📍 New South Wales