Job Description

We are hiring for a Customer Service Officer to join our team.

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Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.

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As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers.

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You'll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same!

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Skills and Experience

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You'll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.

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- Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.
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- Solution orientated:



You'll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?!
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- Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency
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- Communication: Your passion for people will be evident. You'll be a great communicator, with the ability to engage and inform customers
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- Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment
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REMONDIS is an Equal Chance Employer, and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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Who we are

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REMONDIS Australia is part of a global leader in sustainable waste and water management. With a strong local presence and a commitment to making a positive environmental impact, we deliver essential services across the country.

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📌 Customer Service Officer (Williamstown)
🏢 Remondis
📍 Williamstown