We have an exciting Application Support Specialist role with one of our clients. The client organisation has supportive leaders and a collaborative culture focussed on continuous improvement. They are looking for an Application Support Specialist who is passionate about technology as well as Customer Engagement.
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Fixed Term Contract until June 2027 with a potential to extend
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Location : Sydney CBD with a hybrid work arrangement
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Responsibilities:
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- Manage the resolution of all escalated incidents relating to business systems to meet agreed service levels.
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- Manage the escalation of third level incidents to appropriate suppliers.
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- Foster team-oriented relationships with clients to understand how business systems are used, and to effectively and efficiently resolve questions and problems.
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- Administer the user account management process to ensure agreed access rights are granted for the business systems.
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- Provide customised reports, liaising with suppliers if necessary, to meet user requirements.
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- Participate in user acceptance testing to ensure that user access rights are aligned with the production system.
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- Maintain and update systems documentation as required.
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- Identify software upgrade requirements and coordinate upgrade deployments following configuration and change management processes.
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Requirements:
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- 2+ years of application support experience
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- ITIL v3/v4 certified with extensive Level 2/3 application administration expertise supporting complex enterprise business systems
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- Strong technical proficiency in Microsoft SQL Server and/or Oracle databases, IIS administration, and Azure technologies (highly desirable).
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- Excellent verbal and written communication skills, with proven ability to produce clear technical documentation
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- Excellent attention to detail
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- Adept at working with strict deadlines
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- Tertiary qualification in Information Technology
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📌 Applications Support Specialist (New South Wales)
🏢 Stryker
📍 New South Wales
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