Job Description

Work Type: Full time, Permanent

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Job Title: Service Coordinator

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Location: Melbourne (Western Suburbs), VIC

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Work Type: Full-time, Permanent

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About Us

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We are a leading, fast-growing construction and asset maintenance company based in Melbourne's booming Western Suburbs. We pride ourselves on delivering top-tier service to our commercial and residential clients. Our team is down-to-earth, driven, and supportive.

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As our pipeline of projects continues to expand, we are looking for an organised, sharp, and proactive Service Coordinator to keep our daily operations running like a well-oiled machine.

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The Role

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As our Service Coordinator, you will be the central hub connecting our clients, project managers, and site technicians. This is a fast-paced role where no two days are the same. You will manage scheduling, respond to client inquiries, and ensure all administration behind our construction and maintenance services is flawless.

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Your day-to-day will look like:

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- Scheduling & Dispatch: Coordinate and allocate daily schedules for site technicians, subcontractors, and equipment.
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- Client Relations: Act as the primary point of contact for incoming service requests, providing exceptional customer service and timely updates.
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- Job Management: Raise work orders, track job progress from start to finish,



and ensure data is accurately logged in our job management system (SimPRO/Aconex/similar).
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- Compliance & Admin: Assist with preparing compliance documentation, permits, and OHS variations.
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- Invoicing Support: Collate technician timesheets and job completions to assist the finance team with prompt invoicing.
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What We Are Looking For

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We need someone who thrives in a busy environment and can juggle competing priorities without losing their cool.

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- Experience: Proven experience as a Service Coordinator, Scheduler, or Operations Administrator-ideally within the construction, civil, trade, or engineering sectors.
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- Tech-Savvy: Strong proficiency with job management software and MS Office Suite.
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- Communication: Exceptional verbal and written communication skills with a knack for building quick rapport with tradespeople and corporate clients alike.
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- Geographical Knowledge: A good understanding of Melbourne's Western Suburbs geography to optimize travel times for site crews.
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- Problem Solver: Highly organised with a proactive attitude and the ability to think on your feet when schedules shift last-minute.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Service Coordinator (Victoria)
🏢 Randstad
📍 Victoria