Job Description

Animal Referral Hospital (ARH) Homebush

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Homebush West, Sydney NSW

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Be the Face of Our Hospital

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At ARH Homebush, our Client Services Team is at the heart of everything we do.

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Since opening in 1999 as Recent South Wales' first multi-specialist and 24-hour emergency veterinary hospital, we've supported thousands of pets, their families, and referring veterinarians through some of their most challenging moments.

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As a Customer Service Representative, you will be one of the first people our clients meet and a critical part of their journey with us. Your compassion, professionalism, and communication skills will help create a positive experience for every client and patient who walks through our doors.

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About the Role

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Working as part of a busy specialist and emergency hospital, you will:

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- Welcome clients and patients with warmth, empathy, and professionalism
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- Manage incoming calls, emails, and enquiries
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- Coordinate appointments, referrals, and admissions
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- Support emergency presentations and patient arrivals
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- Assist with estimates, billing, and payment processing
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- Communicate effectively with veterinarians, nurses, and support teams
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- Maintain accurate client records and documentation
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About You

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You are an experienced customer service professional who enjoys helping people and thrives in a rapid-paced environment.

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You will bring:

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- Previous experience in customer service, reception, or client-facing roles
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- Strong communication and interpersonal skills
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- Excellent organisational and administration abilities
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- A calm, professional, and compassionate approach
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- The ability to manage multiple priorities and work effectively within a team
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- A commitment to delivering exceptional customer experiences
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Experience in veterinary, healthcare, or specialist services is highly regarded but not essential.

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Why Choose ARH?

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At ARH Homebush,



you'll become part of one of Australia's most established specialist and emergency veterinary hospitals, working alongside dedicated professionals who are passionate about patient care.

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As part of our team, you'll have opportunities to:

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- Develop advanced client service and communication skills
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- Work closely with Specialists, Emergency Clinicians, Nurses, and Hospital Leadership
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- Access ongoing training and development opportunities
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- Explore future pathways into Client Services Leadership, Hospital Administration, and Practice Management
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- Collaborate with teams across our ARH network in Homebush, Minchinbury, Gosford, Wollongong, and Canberra
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- Access broader career opportunities across the Greencross Pet Wellness Group
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What We Offer

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- Above-award remuneration
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- Career progression opportunities
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- Employee discounts across ARH Hospitals, Greencross Vets, and Petbarn
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- A supportive and collaborative team environment
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- The opportunity to make a genuine difference to pets and their families every day
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Proudly Part of the Greencross Pet Wellness Group

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ARH is proud to be part of the Greencross Pet Wellness Group, Australia's largest integrated pet care network.

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Our family includes:

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- Animal Referral Hospital (ARH)
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- Greencross Vets
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- Petbarn
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Together, we provide a complete continuum of care for pets and their families while creating unique opportunities for career growth and professional development.

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What truly sets ARH Homebush apart is our people.

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Many of our team members have been with us for more than a decade, reflecting the supportive environment, opportunities for growth, and strong sense of teamwork we have built together.

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If you're passionate about customer service, enjoy helping people through meaningful moments, and want to be part of a team that values compassion, professionalism, and collaboration, we'd love to hear from you.

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📌 Customer Service Representative - ARH Homebush (Strathfield)
🏢 Animal Referral and Emergency Network
📍 Strathfield