NSW Department of Customer Service – Sydney CBD NSW

- Salary: Total remuneration package from $84,659 to $92,701, plus superannuation, leave loading, accrued flex leave and annual leave loading
- Location: Sydney CBD, with a hybrid working culture

Start your career in regulatory enforcement

Are you interested in investigations, intelligence, fraud prevention and regulatory enforcement?

The State Insurance Regulatory Authority is seeking a motivated and proactive Enforcement Support Officer to join its Enforcement Directorate. This is an excellent entry-level opportunity for someone looking to build practical experience in a high-performing enforcement environment, with future potential to develop towards an investigator role.

SIRA regulates statutory insurance schemes in NSW, including workers compensation, motor accidents and home building compensation. The Enforcement Directorate supports scheme integrity by identifying, investigating and responding to suspected fraud and non-compliance. You can learn more about SIRA at SIRA's website

About the role

As an Enforcement Support Officer, you will provide practical support to investigators and intelligence officers working on suspected fraudulent claims and other enforcement matters. You will help coordinate information, records, evidence and administrative processes that support effective investigations. You will also act as a central point of contact for business support and intelligence requests, helping ensure matters are progressed efficiently, accurately and consistently.

This role is well suited to someone who is organised, curious, reliable and interested in learning how investigations are planned, supported and progressed in a regulatory environment.

What you will do

In this role, you will support investigation and intelligence work by:

- assisting with the intake, triage and coordination of enforcement and fraud-related referrals
- supporting investigators to gather, organise and maintain investigation material
- helping prepare case files, briefs, chronologies, records and supporting documents




- coordinating information requests and responses across SIRA and external stakeholders
- maintaining accurate records in case management and document management systems
- assisting with data checks, background inquiries and intelligence support tasks
- tracking investigation actions, due dates and matter progress
- supporting the preparation of correspondence, reports and referral material
- identifying process improvements that make investigation work more efficient
- providing administrative and operational support to a busy, outcome-focused enforcement team.

We are looking for someone who

To be successful in this role, you will:

- have a genuine interest in investigations, intelligence and regulatory enforcement
- be organised, detail-focused and able to manage competing priorities
- be comfortable working with sensitive information and confidential records
- have strong written and verbal communication skills
- be confident using business systems, records management tools and Microsoft Office products
- be able to work collaboratively with investigators, intelligence officers and business stakeholders
- show initiative and sound judgement
- be willing to learn and take on new challenges
- have a strong focus on accuracy, process improvement and practical problem-solving. Career development opportunity

You do not need to be an experienced investigator. We are looking for someone with the right attitude, attention to detail and interest in developing a career in enforcement or investigations.

This role provides exposure to the investigation lifecycle, from referral and assessment through to case preparation and enforcement action. You will gain practical experience in:

- regulatory investigations




- evidence and records management
- forensic accounting support
- stakeholder coordination

What we offer

This role offers:

- practical exposure to investigation and enforcement work
- the opportunity to learn from experienced investigators and regulatory professionals
- meaningful work that supports the integrity of NSW insurance schemes
- a supportive and high-performing team environment
- the chance to undertake the Certificate IV in Government Investigations
- access to public sector employment conditions, including flex leave and leave loading
- skills and experience that may support future progression into investigation, intelligence, compliance or regulatory roles.

Salary Grade 03/04, with the base salary for this role starting at $87,199 base plus superannuation

Closing Date: Thursday, 27th of August 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact **********@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process

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📌 Enforcement Support Officer (City of Sydney)
🏢 NSW Department of Customer Service
📍 City of Sydney