Job Description

HR Administrator / Specialist - Insurance

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We are recruiting for an experienced HR Administrator / Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract. The role will be hybrid, with requirement to the Ipswich office at least once a month.

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This role is Inside IR35

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Principal Duties/Responsibilities:

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- Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
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- Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues
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- Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
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- Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
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- Build solid relationships with HR partners, managers, and employees to resolve issues, and act as the primary point of contact for all stakeholders seeking HR support or information.
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- Ensure adherence to laws, regulations,



and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.
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Qualifications Skills & Competencies

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- Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster.
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- Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
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- Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
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- IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
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- AI knowledge - Co-Pilot / ServiceNow
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📌 HR Administrator / Specialist - Insurance (Ipswich)
🏢 Lorien
📍 Ipswich