Job Description

North Strathfield, Australia | Posted on 07/28/2026

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Wedded Wonderland is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level travel support for destination weddings, milestone celebrations, and their guests. This role supports complex, multi-party travel arrangements in collaboration with senior luxury travel specialists, wedding planners, venues, and global travel partners.

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The position requires precision, professionalism, and availability across weekends and holidays to ensure uninterrupted support during live wedding and travel periods.

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Key Responsibilities

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Travel Coordination and Research

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Support the coordination of travel itineraries for destination weddings, honeymoons, guest travel, and post-event extensions

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Assist with accommodation, transfers, and experience arrangements aligned with wedding and celebration schedules

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Ensure all travel components are accurate, date-aligned, and appropriate for group and event-based travel

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Execute travel arrangements based on approved designs and plans prepared by senior luxury travel specialists

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Client, Guest, and Planner Communication

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Communicate professionally with guests, planners, and partners via WhatsApp, email, and phone

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Deliver calm, discreet, and culturally sensitive support to international and high-expectation clients

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Assist guests with travel-related inquiries, logistics clarifications, and itinerary updates

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Maintain professionalism when supporting emotionally sensitive events such as weddings and celebrations

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Operations and Issue Management

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Monitor active travel bookings and guest movements during assigned shifts

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Proactively identify potential conflicts or risks related to dates, rooming lists, arrivals, and transfers

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Resolve standard travel issues independently and escalated complex matters to senior specialists when required

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Maintain high responsiveness and accountability during weekend and holiday operations

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Administrative and CRM Support

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Accurately log bookings, guest details, notes, and communications in internal CRM systems

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Maintain organized, client-ready documentation including itineraries and confirmations

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Coordinate internally on billing support, confirmations, and operational follow-ups

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Ensure all records remain complete and current throughout the wedding or celebration lifecycle

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Supplier and Partner Coordination

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Coordinate with hotels, transfer providers, and local service partners to support approved travel plans

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Represent Wedded Wonderland professionally in all supplier interactions

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Support relationship continuity between planners, venues, and travel fulfillment partners

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Maintain awareness of key destination wedding and luxury travel locations globally

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Requirements

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Job Requirements

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Minimum 5 years' experience in luxury travel, travel coordination, concierge services, hospitality operations, or related roles

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Proven experience supporting complex itineraries and group travel

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Solid written and verbal English communication skills

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Comfortable managing communication across WhatsApp, email, and phone

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High attention to detail when preparing guest-facing itineraries and documentation

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Ability to work independently and manage multiple priorities

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Availability to support weekend and holiday operations as required

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Experience supporting premium or high-expectation client

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Must have client-facing experience

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Nice to Have

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Exposure to destination weddings, events, or luxury travel environments

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Experience working with international clients and distributed teams

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Familiarity with CRM systems or travel coordination platforms

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Background in hospitality, concierge services, or executive support

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This role focuses on execution excellence, experience protection, and operational precision within a luxury weddings and celebrations ecosystem.

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