Job Description

Casual Customer Service Agent

n

Job posted 1 day ago. Be among the first 25 applicants.

n

At NEXTDC we build the heart of Australia & Asia's high‐tech future. We design, build and operate world‐class, next‐generation data centres using cutting‐edge, environmentally efficient infrastructure to service the specific requirements of local and international hyperscale customers.

n

Job Description

n

As a Customer Service Agent, you will be the first point of contact for customers and visitors within our facilities. You'll ensure a great experience through reactive and proactive contact, and act as a concierge coordinating deliveries and documentation.

n

We offer casual employment for 15‐25 hours per week on a Monday‐to‐Friday schedule, or as agreed, with the potential to work at our sites in Sydney (Artarmon, Macquarie Park).

n

Responsibilities

n

n
- Greet all visitors to the facility in a timely, courteous, and professional manner.
n
- Work with internal teams nationwide to deliver a seamless customer experience.
n
- Provide accurate advice and guidance on customer service requests and incidents.
n
- Take telephone calls to the facility from both internal and external customers.
n
- Assist with coordination of customer and company events and activities at the facility.
n
- Conduct site inductions with visitors in coordination with the Facilities team, and scan induction paperwork.
n




- Conduct audits of critical facility stock and replenish levels as required.
n
- Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
n
- Action internal and external customer requests via all internal request systems; email, phone or face‐to‐face.
n
- Provide first‐level resolution where possible or escalade requests and incidents to the appropriate resolver group.
n
- Responsible for approving, accepting, and securely storing customer deliveries.
n

n

Qualifications

n

n
- Excellent customer service skills, both over‐the‐phone and face‐to‐face.
n
- Highly developed interpersonal, written, and verbal communication skills.
n
- Well presented with a skilled and efficient manner.
n
- Strong time‐management skills with the ability to multitask.
n
- Ability to work independently; proactive, organised, and diligent.
n
- Good computer skills including MS Office Suite.
n
- High attention to detail and accuracy, methodical, and task‐oriented.
n
- Must be an Australian Citizen, eligible for NV1 security clearance.
n

n

Benefits

n

n
- A values‐driven culture built on innovation, collaboration and growth.
n
- An inclusive, diverse, values‐driven working culture.
n
- Great opportunities to progress within the company.
n

n

Our Commitment

n

We continue to build a diverse and inclusive workforce that represents the communities in which we operate.

#J-18808-Ljbffr

📌 Casual Customer Service Agent (New South Wales)
🏢 Nextdc
📍 New South Wales